MX77580 Puerto Morelos
Riviera Maya Mexiko
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In den Zimmern gibt es eine Klimaanlage und einen Ventilator. In den meisten Unterkünften genießen die Gäste von Balkon oder Terrasse einen Ausblick auf das Meer. Die Zimmer verfügen über ein Kingsizebett und ein Sofabett. Zustellbetten können angefordert werden. Außerdem sind ein Safe und eine Minibar verfügbar. Eine Tee-/Kaffeemaschine zählt ebenfalls zur Standardeinrichtung. Ein Bügelset ist für den zusätzlichen Komfort der Gäste verfügbar. Darüber hinaus sind ein Telefon, ein TV-Gerät, ein Wecker und WiFi (ohne Gebühr) vorhanden. Im Badezimmer, ausgestattet mit einer Dusche, sind ein Haartrockner und ein Kosmetikspiegel vorhanden. Das Resort bietet Familien-, Nichtraucher- und Raucherzimmer.
Klimaanlage Balkon oder Terrasse Kaffee/Teezubereiter Doppelbett Föhn Minibar Zimmer-Safe Dusche TV
Air con sprayed out water caused clothes to go mouldy. Caused tv to pack up. Continues wet floors and mirrors and bedding. Hotel eventually sorted. Hotel eve
Show moreGuest services manager Ana incredibly rude and unhelpful. Buffet closed for more than half of the holiday. When it was open in the smaller restaurant there was no child options and very limited choice if you didn’t eat fish. Most of the restaurants closed more than advertised. Booking via the app was a nightmare and often wouldn’t work. Guest services were combative when asking for assistance blaming my phone. Sun loungers old and uncomfortable. All in all the hotel is not 5* and as a parent with young children it become very difficult to get my children dinner. We were told during check in every restaurant would offer a child’s menu. This was a lie as only options offered were cheeseburger or got to route 66. Raised this with resort numerous times and very little was done to ensure the children had options at dinner. Was not impressed with how we were treated after paying thousands of pounds for this holiday
Show moreThe staff was rude, rooms weren’t as expected and what we paid for. one of my party was excluded from flying home with tui after been kicked out the hotel so we had to pay more out to accommodate him a hotel for rest of holiday and another flight home. Extra charges on multiple occasions from the hotel and for 2 whole weeks caused nothing but stress and tears
Show moreGreat super king bed
Show moreHotel was great , clean and the staff was second to none!! However the beach was not suitable for swimming ( because of the seaweed!! 4foot high on places ( I have the pictures!! And the smell!! My only vault with the holiday!!
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