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Hotelbeschreibung AluaSoul Orotava Valley

Das bietet Ihre Unterkunft

Außenansicht Pool Ausstattung

Essen & Trinken

Essen und Trinken Essen und Trinken Essen und Trinken Essen und Trinken

Sport & Fitness

Sport

Unterhaltung

Ihr TUI Service

Kontaktinformationen

AluaSoul Orotava Valley
Urb. Turquesa Playa s/n
ES38400 Puerto de la Cruz
Teneriffa Spanien
+34 902099820
reservas.hotelturquesa@gema-hoteles.com

Hotelzimmer AluaSoul Orotava Valley

Lage & Umgebung

Hotelbewertungen AluaSoul Orotava Valley

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Guest reviews (160 reviews)

  • 4/10
    Recommended

    The room we were in was lovely and location with bar overlooking town was great. Serious updating to rest of the hotel is needed. Staff were all very lovely

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  • 5/10
    Recommended

    The staff were super lovely ! I got even a free prosecco for my birthday delivered to my room. They went above and beyond. I wish they had some early morning classes like a 7 am run club or yoga class at the pool, something that you can do before breakfast before hitting the beach or pool later on

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  • 5/10

    We arrived at around 9:35pm after a long day of travelling, exhausted and looking forward to something to eat. Unfortunately, we were told that the restaurant had closed just five minutes earlier and there was no food available anywhere in the hotel — nothing at the bar and nothing saved for late arrivals. There are no nearby shops within walking distance, and the receptionist simply suggested we download Uber Eats, which felt quite unreasonable given the circumstances. On a positive note, the room itself was lovely. We had a suite which was very clean, spacious, and beautifully set out. We were really pleased with the accommodation. The food in the restaurant, when it was available, was actually okay. It wasn’t outstanding, but it was perfectly decent and enjoyable enough during our stay. However, the all-inclusive experience was disappointing. When we went to the bar, we felt like second-class guests because we were all-inclusive. It became apparent that guests who were not all-inclusive seemed to receive better service from some of the bar staff. More generally, the staff did not come across as particularly welcoming. There weren’t many smiles, and we didn’t feel especially valued as guests during our stay. The overall attitude felt quite indifferent at times, which was disappointing. The entertainment was fairly average overall. The lady running it was very pleasant, but most evenings were quite dull. Carnival night was definitely the highlight, with external dancers brought in who were excellent and made the evening enjoyable. The hotel itself was very quiet, which we appreciated. However, the pool was advertised as heated on the website, and it absolutely was not. It was freezing cold. I only managed to fully get in once because it was so uncomfortable, which was extremely disappointing as I really enjoy swimming. To make matters worse, every day at around 2:30pm there was a terrible smell coming from the drains near the pool area. It was so strong and unpleasant that we had to physically move the loungers to the other side of the pool. This happened every single day. Overall, while the room, the quiet atmosphere, and the decent restaurant food were positives, several aspects of the service and facilities were very disappointing and did not meet expectations.

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  • 5/10
    Recommended

    “Rundum guter Komfort”

    Sehr schönes Zimmer mit Trennung von Wohn- und Schlafbereich. Toller Blick auf das Meer! Gutes Essen und gute Stimmung des Pesonals. Wir haben uns sehr wohl gefühlt!

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  • 5/10
    Recommended

    “Super Hotel, super Urlaub”

    Hotel super, Zimmer geräumig und sauber, Essen lecker und vielfältig, Personal sehr nett. Zum Strand und zur Promenade nur ein paar Minuten zu Fuß. Da das Hotel etwa mittig von Puerto de la Cruz liegt konnte man alles (Loro Park, Botanischer Garten u.s.w.) gut zu Fuß erreichen. Sind mit dem Bus nach Santa Cruz und Orotava gefahren, gute Verbindung und am Busbahnhof alles super ausgeschildert und perfekte Organisation. Wir kommen auf jeden Fall noch einmal wieder.

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Hotelbilder AluaSoul Orotava Valley