Hotelbeschreibung Royalton Hideaway Riviera Cancun All-Inclusive Resort Adults Only

Das bietet Ihre Unterkunft

Außenansicht Pool Ausstattung

Essen & Trinken

Essen und Trinken Essen und Trinken Essen und Trinken Essen und Trinken

Sport & Fitness

Sport

Unterhaltung

Wellness

Wellness Wellness Wellness Wellness

Ihr TUI Service

Kontaktinformationen

Royalton Hideaway Riviera Cancun All-Inclusive Resort Adults Only
Carretera Federal 307
MX77500 Cancun
Riviera Maya Mexiko

Hotelzimmer Royalton Hideaway Riviera Cancun All-Inclusive Resort Adults Only

Lage & Umgebung

Hotelbewertungen Royalton Hideaway Riviera Cancun All-Inclusive Resort Adults Only

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Guest reviews (442 reviews)

  • 2/10

    The rooms were large and comfortable, the pools were nice, and the free minibar was restocked whenever we asked. The Teppanyaki and steak restaurants were good, and the breakfast buffet had plenty of choice. Most staff were helpful. However, the honeymoon side of our stay was badly handled. We told the hotel at check-in that we were on our honeymoon, but the hotel did not contact us until 19 October, five days into our stay, and only after we chased through TUI. The room decorations and personalised touches advertised on the resort’s website did not happen. A bottle of prosecco arrived on the second last day. The complimentary romantic dinner was in a standard restaurant with no romantic theming, and no member of staff checked in with us during our stay. We were also repeatedly bitten and found mosquitoes in the room, even after fumigation, and the fumigator had to attend twice. Raccoons in the air vents were very loud, the shower and bath smelled, room service arrived cold with items missing, and a bellboy booked to collect our bags did not turn up. The lifts regularly broke or went to the wrong floor. We have submitted a formal complaint through TUI After Travel

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  • 4/10
    Recommended

    Bit smelly when first there due to rain and mangrove, but got used to it

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  • 5/10
    Recommended

    The hotel was amazing and lived up to expectations. The hotel was clean and food was lovely

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  • 5/10
    Recommended

    The hotel we stayed in was great very clean and staff always had a smile,say hello very helpful food was great except Indian & The steak house restaurant's very poor food

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  • 4/10
    Recommended

    Our accommodation was very nice, the rooms were spacious and clean. The daily clean and towel change was welcomed. The mini bar was ok but very basic and took a long time to restock some days. The hotel staff were amazing and made the difference on this holiday.

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Hotelbilder Royalton Hideaway Riviera Cancun All-Inclusive Resort Adults Only