MX77500 Cancun
Riviera Maya Mexiko
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Im exklusiven Adults only-Bereich des luxuriösen Royalton Riviera Cancun erwarten dich traumhafte Urlaubstage mit perfektem Service, einer hochwertigen Gastronomie und zusätzlichen exklusiven Einrichtungen wie Infinitypool, Strandbereich und Gourmetrestaurant.
Luxury Junior Suite Partial Ocean View (JSX2), Juniorsuite
Luxury Junior Suite (JSX1), Juniorsuite
Luxury Junior Suite Swim Out (JSX3), Juniorsuite
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Upgraded to hideaway, states premium drinks for guest but didn't deliver, local drink only
Show moreThe rooms were large and comfortable, the pools were nice, and the free minibar was restocked whenever we asked. The Teppanyaki and steak restaurants were good, and the breakfast buffet had plenty of choice. Most staff were helpful. However, the honeymoon side of our stay was badly handled. We told the hotel at check-in that we were on our honeymoon, but the hotel did not contact us until 19 October, five days into our stay, and only after we chased through TUI. The room decorations and personalised touches advertised on the resort’s website did not happen. A bottle of prosecco arrived on the second last day. The complimentary romantic dinner was in a standard restaurant with no romantic theming, and no member of staff checked in with us during our stay. We were also repeatedly bitten and found mosquitoes in the room, even after fumigation, and the fumigator had to attend twice. Raccoons in the air vents were very loud, the shower and bath smelled, room service arrived cold with items missing, and a bellboy booked to collect our bags did not turn up. The lifts regularly broke or went to the wrong floor. We have submitted a formal complaint through TUI After Travel
Show moreThe upgraded hideaway is a lovely side it was only a shame that the swim up pool was to cold to use it. The room was lovely and clean . Some parts were lookimg tired but that's going to be due to high traffic and it is to be expected to a degree. The butler service was lovely and they made the holiday for us.
Show moreBit smelly when first there due to rain and mangrove, but got used to it
Show moreThe hotel was amazing and lived up to expectations. The hotel was clean and food was lovely
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