this is the second time we have used this hotel and enjoyed it the same, the staff in restaurants work so hard and the food is always so enjoyable I would definitely recommend this hotel and also the lady tui rep is very helpful

Lovely location not a fan of people putting towels out hard to get a sun lounger so went to the beach most of the time but the foid and staff were great

Lovely place to stay been there 3 time and as always lovely stay and people

I would also like to highlight several additional issues that further demonstrate the poor standard of the holiday provided. 1. Inadequate soft drinks provision Soft drinks were not available on draught as we would reasonably have expected from the hotel's drinks provision. Instead, bottled soft drinks were placed in a bowl of cold water. As a result, throughout our 10-day stay, we were frequently left with warm, flat soft drinks. This was extremely disappointing and fell well below the standard of an all-inclusive holiday we had paid for. We should not have had to put up with an inadequate drinks service throughout our entire stay. 2. Hot drinks machines repeatedly running out of products A number of the hot drinks machines repeatedly ran out of products. This meant that we were unable to use them to obtain certain drinks, including hot chocolate. This was another example of facilities that were supposedly available to guests but were not consistently usable during our stay. 3. Dirty crockery, cutlery and cups The cleanliness of the restaurant utensils and crockery was another significant concern. Plates, cutlery and cups were frequently dirty. Rather than being able to sit down and enjoy our meals, we had to inspect dishes, plates and utensils before using them to check whether they were clean. This was unpleasant, fell below reasonable hygiene expectations and further undermined our confidence in the hotel's food service, particularly given the other food hygiene issues we had already experienced. These were not isolated concerns about personal preference. They contributed to an ongoing lack of confidence in the cleanliness and standard of the hotel's restaurants. 4. Food quality and hygiene concerns As detailed in our original complaint, we found hair in spaghetti served at the snack bar, were served raw pancakes at breakfast and experienced concerns about the temperatures at which food was being displayed and served. We recorded temperatures of approximately 27°C for stew, 26°C for chicken and 16°C for salad. We appreciate that the significance of these readings depends on the circumstances and applicable food safety requirements, but alongside the other incidents, they warranted proper investigation. We also found the response from staff when we raised concerns about the raw pancakes unacceptable, as we felt that our complaint was laughed off rather than treated seriously. We have photographic evidence of some of these incidents and can provide it in support of our complaint.

The hotel was filthy , the food was awful and the same everyday and no entertainment for the children