TUI REP NO WHERE IN SIGHT AT ALL, I THINK TUI HOPED HOTEL STAFF WOULD TAKE CARE OF TUI CUSTOMERS, THEY DID A GREAT JOB. BUT WHERE WAS THE TUI REP, WAS IT CUT BACKS?

ROOMS The rooms are all absolutely immaculate. You will get fresh pool towels daily and if you leave any other towels on the floor in the bathroom, these will be replaced with new. Cleaning is done between 9:00 - 15:00 with the mini bar being replenished shortly after There is a turn down service that we didn't opt for but happened anyway each night around 19:30 when we were out for dinner You are provided with shampoo, conditioner and body wash and I thought they were good quality even without outrageously curly hair! The AC is a lifesaver especially throughout the night. We kept this on constantly and the room stayed lovely and cool There is a TV with a good few English channels (One, ITV, Netflix) and the TV can be pulled out to face the bed if needs be All rooms and their views look wonderful in all honesty. I have seen a lot of people panicking about room selection but the hotel is gorgeous regardless of where you are put (in my opinion) You will have a beach bag to use whilst you are on holiday, a steamer, safe and laundry service if you need. There is also PLENTY of hangers and wardrobe space! Room service is also included as part of the AI. Any drinks that aren't included, it is very clearly stated. When ordering it will initially show a charge but as long as you are AI, you will receive confirmation of your bill when your food arrives to confirm €0.00. BUFFET/RESTAURANTS The breakfast buffet is fantastic where the is the normal eggs, bacon, beans etc, but then salads, cold meats/cheese/fish, an omelette station, crepe station, fresh avocado on toast, porridge and yogurts/overnights oats, pastries and so much fresh fruit. You can also book in at La Veranda for a served breakfast if you don't fancy the buffet. We gravitated to having lunch at the poolside as you can see in some of the pictures, however lunch is available at The Market or La Veranda without reservation For dinner, if you download the app you can check out what is on at The Market each night under allergy information. You can also book La Veranda, Mare Nostrem, Sushi or the Steakhouse. We only booked the first two and cannot wait to try the other two next year. The portions are not stingy and a lot of time people we choosing starter, main, a salad to share and dessert etc. I'm not too sure what it is like in the busier months but we had no issues booking reservations when we got there. If there is a restaurant you really want to visit at a specific time, definitely reach out to the hotel to book this in advance. This is not the standard AI buffet, everything is constantly fresh and being replenished so you aren't seeing food stacked on top of eachother that has been sitting there for hours. Wine, Spirits and Beer are served in all restaurants for lunch and dinner. La Veranda does serve cocktails. Wine can be ordered via the glass or bottle and is all clearly labelled as AI or at a charge. After dinner you sign your bill before you leave just to confirm what you have had and so you are aware of any charges (if you have ordered anything not included in the AI) POOLS The pools are open from 10:00 - 18:00 Sunbeds were available all day and there were always plenty of areas to choose from The pools are a little chilly but once you are in, it is completely fine and is a welcome cool down with the heat You can leave your pool towels on your sunbeds at the end of the day and these will be collected up. You will have fresh pool towels in your room. TRANSPORT We got a private transfer to and from the airport and I would always recommend this as the traffic can be a bit of a nightmare. We used Salty Driver Mallorca but it also have been recommended to use PMI Mallorca. We got the bus into Port Andratx and for a return t was approximately £4, and a 12 minute journey. The buses were quiet, air conditioned and under a 5 minute walk from the hotel. The bus (101) drops you right at the Port. STAFF / SERVICE The staff really do go above and beyond. They work so hard every day and the service we received from everyone was out of this world and really made the holiday feel that little bit more special. They took the time to converse and check in etc but not in an overbearing way. They provide so much information about the hotel and handy tips too so you don't feel overwhelmed when you first arrive.

Incredible service, food, drink and atmosphere. Plenty of space by the pool and amazing lifeguards ensuring good behaviour around the pool was upheld as well as safety. Staff went above and beyond.

Great hotel and service

Amazing hotel, highly recommend if your looking for peace, quiet and relaxing stay