Our Experience at Waterman Kaktus Hotel, Supetar, Croatia Our overall experience at Waterman Kaktus Hotel was extremely positive. From the beautiful natural surroundings and convenient location to the welcoming staff, excellent dining options and enjoyable entertainment, there were many aspects of our stay that made it truly memorable. The hotel maintained excellent standards of cleanliness, both in our room and throughout the communal areas. The facilities were generally well maintained, and the staff were exceptionally friendly, welcoming and attentive. They were always willing to assist with any requests or enquiries, and their warm hospitality contributed significantly to our overall experience. Location and Surroundings One of the hotel's greatest strengths is undoubtedly its location and beautiful natural surroundings. Situated within approximately five to ten minutes' walking distance of Supetar town, the hotel offers convenient access to the town centre, nearby beaches and surrounding attractions. We particularly appreciated being able to explore the area on foot without having to rely on transportation. What makes Waterman Kaktus Hotel particularly special is the way it incorporates nature into its overall setting. The combination of lush greenery, beautiful trees, peaceful outdoor spaces, swimming pools and proximity to the sea creates a relaxing and visually appealing environment. There is something particularly enjoyable about taking a leisurely walk around the hotel grounds, surrounded by greenery and the refreshing coastal atmosphere. This thoughtful integration of nature and leisure facilities gives the property a distinctive character and makes it an attractive destination for guests seeking both relaxation and recreation. Hospitality and Customer Service Throughout our stay, we were particularly impressed by the friendliness and professionalism of the hotel staff. From our interactions with reception staff to the restaurant team and other members of staff, we consistently experienced a warm and welcoming atmosphere. Everyone we encountered appeared approachable, helpful and willing to assist whenever needed. As travel content creators, we also had the pleasure of approaching the hotel management regarding the possibility of filming and documenting aspects of our experience. We were delighted by their positive response and willingness to accommodate our request, allowing us to capture footage of various areas and facilities within the property. We genuinely appreciated this opportunity and the cooperation extended to us. Their openness and hospitality made the experience particularly enjoyable and allowed us to showcase aspects of the hotel from our perspective as travellers and content creators. Dining Experience and Drinks Another major highlight of our stay was undoubtedly the dining experience. The buffet restaurant offered an impressive variety of dishes, with meals that were consistently delicious, well prepared and enjoyable. We particularly appreciated the fact that the menu varied regularly, providing different meal options and making each dining experience feel fresh and interesting. The quality and flavour of the food exceeded our expectations, and we would especially like to commend the culinary team for their hard work, creativity and dedication to maintaining such high standards throughout our stay. The drinks were also generally enjoyable, although we did notice a difference between the cocktails included in the all-inclusive package and those purchased separately. In our experience, the all-inclusive cocktails tended to be somewhat diluted and had a more watery consistency, whereas the cocktails purchased separately appeared to be better prepared, with a noticeably richer flavour and overall higher quality. We believe that maintaining greater consistency between these offerings would further improve the all-inclusive experience and ensure that guests receive the same level of satisfaction regardless of their drinks package. Entertainment and Atmosphere We also appreciated the hotel's efforts to provide entertainment and activities for its guests. During our stay, we attended a White Party event, which we thoroughly enjoyed. It created a lively and enjoyable atmosphere and provided an excellent opportunity to socialise and interact with other guests. The hotel also organised additional entertainment, including a karaoke evening. Although we were unable to attend that particular event, it appeared to be an interesting and enjoyable activity. We particularly liked the opportunity to meet people from different backgrounds and enjoy the social atmosphere created by these events. Another positive observation was the hotel's family-friendly environment. Although we travelled as a couple without children, we noticed that many guests were families with children of different ages. It was lovely to see families enjoying the facilities and spending quality time together. The hotel's combination of outdoor spaces, swimming pools, entertainment and recreational areas appeared particularly well suited to family holidays. At the same time, we found that the hotel also provided an enjoyable experience for couples, making it a versatile destination that caters to different types of travellers. Areas for Improvement Despite the many positive aspects of our stay, there were several areas where we believe improvements could further enhance the overall guest experience. 1. Additional Charges for Basic Amenities One of our main concerns was the additional cost associated with certain amenities that are commonly included in the accommodation price at many hotels. For example, guests were required to pay an additional €10 to use the in-room safe and €20 to hire a beach towel. We found these charges rather disappointing, particularly because amenities such as an in-room safe are generally regarded as standard facilities that guests would reasonably expect to have access to without additional payment. In our opinion, incorporating these amenities into the accommodation package would provide greater convenience and enhance the overall perception of value for money. 2. Limited Clothing Storage Facilities Another aspect we found inconvenient was the lack of traditional wardrobes, enclosed cupboards and drawers in our room. Instead, clothing had to be stored on open shelves or hung on an exposed clothing rail. While we appreciate that this arrangement may reflect the hotel's contemporary interior design, we found it rather impractical, particularly when trying to organise our belongings throughout our stay. Without adequate enclosed storage, our clothing and personal items were spread across the available shelves and surfaces, making it difficult to keep everything neatly arranged. We believe that incorporating more functional wardrobes, drawers or additional enclosed storage would significantly improve the practicality of the rooms, particularly for guests staying for several days or travelling with more luggage. 3. Bathroom Layout, Shower Facilities and Toiletries Although our bathroom was clean and well maintained, we felt that its overall design and facilities could benefit from several improvements. Firstly, the bathroom and shower area felt disproportionately small in comparison with the bedroom. The limited space made using the facilities somewhat inconvenient, particularly when moving around or organising personal toiletries. We also found the showerheads rather outdated and believe that replacing them with more modern, practical shower fittings would enhance the overall showering experience. Another inconvenience was the lack of adequate storage space within the shower itself. The existing soap holder was relatively basic and positioned low down, offering insufficient space to accommodate essential items such as shower gels, shampoo and other personal care products. Installing a more practical shower shelf or wall-mounted storage unit would make a noticeable difference, particularly given the limited space available in the bathroom. Additionally, we were somewhat surprised by the limited selection of complimentary toiletries. Although a general hair and body wash product was provided, separate shampoo and hair conditioner were not available. While we appreciate that hotels may differ in the toiletries they offer, providing these basic personal care products would be a welcome addition and contribute to a more comfortable and convenient guest experience. 4. Bath Towel Sizes Another detail we believe deserves consideration is the size of the bath towels provided. Although the towels were clean and well maintained, we found them relatively small and felt that they were more suited to guests with smaller body frames. We believe that hotels should aim to accommodate guests of different body sizes and preferences by providing generously sized bath towels or offering a selection of towel sizes. Larger towels would provide greater comfort and practicality, particularly after showering, and would be a relatively simple improvement that could positively influence the overall guest experience. 5. Lack of In-Room Kettle Facilities We were also surprised to discover that kettles were not permitted in the guest rooms. While we understand that the hotel may have operational or safety reasons for this policy, we found the arrangement rather inconvenient. For example, whenever we wanted to prepare a cup of tea in the evening, we had to leave our room and go downstairs to access the available facilities. Having the convenience of preparing a warm drink in the comfort of one's room, particularly during the evening or early morning, is something we personally value when staying at a hotel. We believe that providing approved in-room tea and coffee-making facilities, or introducing an alternative arrangement that offers greater convenience, would be a welcome improvement. 6. Room Key Arrangements Another practical issue we encountered concerned the allocation of room keys. As two guests sharing a room, we found the key arrangements somewhat restrictive, particularly when one person wished to leave the room while the other preferred to remain inside. Having only one room key available to share made it less convenient for us to move around independently and manage our individual activities. We believe that where two guests are occupying the same room, providing each person with their own room key or access card would be a more practical arrangement. This would offer guests greater flexibility, independence and convenience throughout their stay. Overall Impression and Recommendation Despite the areas highlighted for improvement, our overall experience at Waterman Kaktus Hotel was extremely enjoyable and memorable. The hotel's beautiful natural surroundings, convenient proximity to Supetar town and the nearby beaches, well-maintained facilities, friendly staff and excellent dining experience were among the many aspects that made our visit worthwhile. We particularly appreciated the welcoming atmosphere and the opportunity to interact with other travellers through the hotel's entertainment activities. It was also wonderful to see how the property accommodates different types of guests, including couples, families and groups. As content creators, we were especially grateful for the kindness and cooperation extended to us by the hotel team, who made it possible for us to document and share aspects of our experience. We believe that the areas identified for improvement, particularly the provision of essential amenities, more practical room storage, upgraded bathroom facilities and greater convenience for guests, are relatively straightforward considerations that could further enhance the hotel's overall standards and guest satisfaction. Ultimately, these shortcomings did not overshadow the many positive experiences we had during our visit. We would happily recommend Waterman Kaktus Hotel to travellers looking for a relaxing, enjoyable and welcoming holiday destination in Supetar, Croatia. We thoroughly enjoyed our stay and would certainly consider returning in the future. Our sincere appreciation goes to the entire Waterman Kaktus Hotel team for their hospitality and for contributing to such a memorable holiday experience.

food was more often than not cold, with not much to offer in terms of selection. indoor pools weren’t heated as advertised. we asked for extra pillows and an extra duvet and they brought them up but with no covers on them, we had to put them on ourselves. the staff however were lovely and were super approachable.

Some of the facilities were not available all the time, eg sauna and steam room. The information about the facilities was not made clear, such as, how to make gym available etc.

Very noisy with children, no explanations on arrival, just given room key and a glance at a hotel map which we were allowed to photograph. Generally the reception staff were brusque, and not forthcoming with information. We were pointed to an activities board but this was often outdated or in another language.

“Missnöjd.”

Synd på så fint hotell. Städ,mat,service mm dåligt. Inte värda 4 stjärnor!