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Hotelbeschreibung TUI BLUE Medina Gardens

Das bietet Ihre Unterkunft

Außenansicht Pool Ausstattung
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Die versteckte Perle „Le Jardin Secret" bietet eine einzigartige Ausflugsmöglichkeit. Dieser historische Garten, nur wenige Schritte von der Hektik des Souk entfernt, ist ein Beispiel für islamische Gartenkunst und bietet eine ruhige Atmosphäre. Paare finden hier romantische Spazierwege und können die kunstvollen Wasserspiele und die exotische Pflanzenwelt bewundern. Der Besuch bietet zudem einen tiefen Einblick in die marokkanische Kultur und Gartenbaukunst. Ideal für jene, die nach einer ruhigen Pause inmitten der Stadt suchen. Ein Besuch am späten Nachmittag wird empfohlen, wenn das Licht die Farben des Gartens besonders hervorhebt.

Essen & Trinken

Essen und Trinken Essen und Trinken Essen und Trinken Essen und Trinken

Sport & Fitness

Sport

Unterhaltung

Animation

Wellness

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Ihr TUI Service

Kontaktinformationen

TUI BLUE Medina Gardens
Les Almoravides, Arset Jnane Lakhdar
MA40000 Marrakesch
Marrakesch Marokko
+212 524386942
resa.medinagardens@tuihotels.tn

Hotelzimmer TUI BLUE Medina Gardens

Lage & Umgebung

Hotelbewertungen TUI BLUE Medina Gardens

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Guest reviews (3274 reviews)

  • 5/10
    Recommended

    Friendly staff, great entertainment.

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  • 1/10

    Dear TUI Customer Services, I am writing to make a formal complaint regarding my recent holiday at TUI Medina Gardens in Marrakech. Booking reference: ********** Dates of stay: 11 September 2026 – 15 September 2026 Total amount paid: £1,262.94 I booked this holiday through the TUI app with the intention of having a memorable holiday with my wife, particularly as the trip was intended to celebrate her birthday. I had high expectations of the holiday and trusted the information and services advertised by TUI when making my booking. Before travelling, I had seen some online reviews mentioning poor service, facilities and food quality. However, I decided to proceed because I trusted that my own experience would be better and that the accommodation would provide the standard reasonably expected from a hotel advertised by TUI as 4.5-star accommodation. Unfortunately, our experience was extremely disappointing. Throughout our stay, my wife and I felt neglected by the hotel staff and were extremely disappointed by the level of service and hygiene. One example was being provided with a half-broken iron and a dirty, stained ironing board. I have photographs of this and can provide them as evidence. We also experienced a very poor level of housekeeping/service. TUI’s information stated that room service was available, yet my wife and I had to ask three separate times for this to be done. Despite repeatedly requesting it, the room was not serviced until the very end of the day. This was extremely frustrating and made us feel that our requests were simply being ignored. We also experienced significant problems with the hotel’s water supply. On 12 September, my wife became unwell after the shower would only produce cold water. Then, on 13 September, the water stopped completely while I was in the shower. On this occasion, my wife had to repeatedly ask staff for additional bottles of water so that I could finish showering. We were also spoken to rudely by staff, who told us that they did not know how long it would take for the water problem to be resolved. This is completely unacceptable for a hotel of this standard, particularly when paying £1,262.94 for the holiday. I also want to raise a serious concern regarding the information we were given about late checkout. Our flight on 15 September was not until 9pm, so having a late checkout was particularly important to us. I had understood from the information available through the hotel’s online guest service platform that late checkout was something that could be requested. Furthermore, I contacted the hotel by telephone from our room and was given the impression by staff that a late checkout would be possible provided that I was aware of and willing to pay the applicable fee. I was completely willing to pay this fee. However, despite this information and my request, I was ultimately told on the day of departure that late checkout was not possible. The information regarding late checkout was therefore extremely misleading from our perspective. I have retained the website information and can provide the link/screenshots as evidence, as well as details of our conversation with hotel staff. Because late checkout was ultimately refused, my wife and I were left with approximately six hours to occupy before our 9pm flight. We had nowhere comfortable to stay and were left roaming around Marrakech trying to find things to do. This significantly affected what was already a disappointing final day of our holiday. Overall, my wife and I feel extremely let down. We travelled to Marrakech with very high expectations and wanted this to be a special and memorable birthday holiday for my wife. Instead, the holiday will unfortunately be remembered for the poor service, hygiene concerns, inadequate facilities, lack of hot water, complete loss of water, repeated requests for basic services and the conflicting information regarding late checkout. I have booked holidays with TUI previously and have never experienced anything like this, which makes this experience particularly disappointing. I appreciate that individual issues can sometimes occur during a holiday. However, this was not one isolated incident. There were multiple issues throughout our stay, and collectively they significantly affected the quality and enjoyment of our holiday. I therefore feel that the holiday did not meet the standard or level of service that we were reasonably led to expect when booking through TUI. I would like TUI to fully investigate this complaint and provide an appropriate level of compensation/refund in recognition of the problems we experienced and the impact they had on our holiday. I can provide photographs, screenshots and any other evidence required, including evidence relating to the condition of the ironing equipment and the information provided regarding late checkout. I would appreciate a detailed response addressing each of the issues raised rather than a general apology. If this matter cannot be resolved satisfactorily, I will consider taking the complaint further through the appropriate channels. I look forward to hearing from you. Yours faithfully, Adam Khan.

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  • 5/10
    Recommended

    We go to this hotel twice a year. Because of the accommodation, where it's located and the staff are pretty amazing

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  • 5/10
    Recommended

    By far the best hotel I have ever stayed in. Range of food and entertainment options were exceptional

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  • 5/10
    Recommended

    Very friendly staff at the hotel, nothing to much trouble

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Hotelbilder TUI BLUE Medina Gardens