It was perfect no concerns staff were amazing

Holiday cyprus Family holiday of 8 persons including 2 children. One child as ADHD so I thought this would be good for him how wrong was I. Firstly our flight was changed from bournemouth to Gatwick not a good start as we live in bournemouth. That was sorted with a phone call. Had to pay for parking at Gatwick, petrol, but was compensated a little. Once arriving at parking and getting to south terminal bag drop off was quick and easy lots of assistance if required. We went to our boarding gate and got on our plane all settled the pilot said that we have to wait for a change over in push out staff, which I know was not true as I have worked at an airport in the past and everything is timed. Then the pilot said that it would be 20 minutes. After over an hour wait sitting on the plane we finally started our journey. The cabin staff were very polite and helpful. We landed at Larnaca Airport got through passport control and collected our luggage allowance good. Found the TUI rep and was informed of our transfer bus number which we found quickly. We all got on the bus and started our journey to our hotel Tofinis there was no tui rep on the bus with us to talk about things. We arrived at the hotel at about 2am local time the receptionist was very helpful and informed us of our rooms no Tui rep to meet us . Off we went and was greeted with 1 small room with 2 single beds and 2 camping style beds which was not what I booked and 2 other rooms . I booked 2 rooms with an extra bedroom so this would be connecting rooms and 1 twin room. I went to see the rep the next morning and was told that I had booked 1 room for 4 persons and 2 rooms for 2 persons why would I have done that as it clearly stated on the Web site twin room with 2 extra beds in another bedroom. I asked for an upgrade and was told no more rooms available until the weekend maybe and that it would cost another £3000.00 as you can imagine i was not happy. We moved one of the children into one of the other rooms to make more room as the storage in each room was inadequate. We started our holiday sunbed wars began. There was not enough sunbeds for the amount of people staying in the hotel, the main pool was small could not get in the pool on occasions. It shut at 5.30pm everyday. The waterpark picture on the web site looked amazing in true form it was not . It was dirty smelly and was closed by 5.15pm everyday on the web site and at the reception it clearly stated that all pools were open till 6pm . Stated that one bar would open at 5pm to 6.30pm then 12am to 2am for adults only and that this bar would be open for all between 6.30pm and 12am . This particular bar opened at 6.30pm and shut at 12am . There were 3 other bars one where lunch was served and snacks from 12.30pm to 5pm . Then it would open again at 7pm to 12am. This one opened for lunch and snacks which was great then opened again at 7pm but shut at 9.45pm and on certain nights never even opened. So you would have maybe over 1000 persons trying to get into one tiny bar near reception. Entertainment was absolutely terrible games during the day were uneventful in the evening was absolutely atrocious. I had spent a lot of money on a holiday with my family and was so very annoyed and upset with this hotel and TUI. The reps were unhelpful I wanted to book some trips and was told to come back later they were busy so we never booked any trips , we went to the web sites and booked through the actual companies which in the end were cheaper. The chef in the restaurant was very helpful as my daughter can not eat gluten and he made her food. We did go out a few times to eat as the food was not to our liking but that is what we wanted to do. We went to the beach and found this to be very enjoyable. We did notice that on a few occasions persons had different colours for there wrist band and was told that the facilities were open for anyone who wanted to use for the day no wonder there was no sunbeds for people staying at the hotel these were taken by them. People were sitting or standing in the pool drinking plastic cups, straws were floating in the pool staff were going round picking them up but this was not what I expected. As for the life guards they spent most of there time on their phones. It said that there was a shop at the hotel the only one we found was outside the hotel. I personally would say that this was a 2 maybe 3 star hotel at a push. There was one receptionist who was very rude and had a bad attitude if he didn't want to help people then go get another job. I was very disappointed in our family holiday at this hotel and with TUI. I could not book a late check out room until the day we were leaving what is all that about, if I have needed to book a late check out room in the past I have been able to do it the day I arrive. I will not be recommending this hotel to anyone and I will definitely think twice before booking a family holiday or any holiday with TUI again. One good thing was that we all made our holiday into a great time and have lots of good memories as a family. I will be putting a review on all sites about this hotel and tui unhelpful staff .

Accommodation ideal for families travelling with children. We requested a travel cot too which was set up for when we arrived. Clean rooms with plenty of space for 5 of us.

3nd time so we love it

Brilliant from start to end hotel staff are lovely cleaners was Brilliant my kids loved the different little design they done on our beds the kids loved the water park along with being able to ask for a micky mouse drink at the bar been 3 years in a row and this year was the best now have entertainment around the pool and has got alot better in the evening as well would 1000% recommend for families