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Hotelbeschreibung Royalton Saint Lucia - An Autograph Collection All-Inclusive Resort

Das bietet Ihre Unterkunft

Außenansicht Pool Strand Ausstattung

Essen & Trinken

Essen und Trinken Essen und Trinken Essen und Trinken Essen und Trinken

Für Kinder

Sport & Fitness

Sport

Unterhaltung

Animation Animation Animation

Wellness

Wellness Wellness Wellness Wellness

Ihr TUI Service

Kontaktinformationen

Royalton Saint Lucia - An Autograph Collection All-Inclusive Resort
Gros Islet 0
LCLC01101 Cap Estate
St. Lucia
+1758 4500551
infostlucia@royaltonresorts.com

Hotelzimmer Royalton Saint Lucia - An Autograph Collection All-Inclusive Resort

Lage & Umgebung

Hotelbewertungen Royalton Saint Lucia - An Autograph Collection All-Inclusive Resort

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Guest reviews (938 reviews)

  • 1/10

    Our accommodation experience at Royalton Saint Lucia was extremely disappointing and fell well below the standard we expected when booking a luxury all-inclusive holiday through TUI. The resort appeared poorly maintained, with multiple issues affecting the cleanliness, safety and overall enjoyment of our stay. These included: - Swimming pools being closed during our holiday. - Ongoing construction work that affected the resort environment. - Unpleasant sewage smells when showering or flushing the toilet. - Toilets overflowing with human waste. - Concerns about the cleanliness and maintenance of the swimming pools. - Leaking ceilings and water accumulating on floors. - Closed bars and facilities that were not available as expected. - Poor general cleanliness throughout the accommodation. Several members of our travelling party also developed ear infections during the holiday. This has raised serious concerns about the hygiene standards of the resort, particularly in relation to the swimming pools. We paid a substantial amount for what was advertised as a luxury holiday, yet the accommodation experience was far below reasonable expectations. The number and severity of these issues suggest that this was not simply a case of a few minor inconveniences. The resort's overall condition and the impact on guests' health, comfort and enjoyment require proper investigation. I would expect TUI and Royalton to take responsibility for the experience their customers have endured and ensure that these issues are addressed rather than treated as isolated complaints.

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  • 5/10
    Recommended

    beautiful hotel and grounds and accommodation brilliant

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  • 5/10
    Recommended

    fabulous cleaned day everything stocked day in fridge. housekeepers do friendly and if needed anything very accommodating x

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  • 1/10

    It was dirty never cleaned the room

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  • 4/10
    Recommended

    The accommodation was spacious, well decorated and the bed comfortable. We had some issues around the room being set up for 1 rather than 2 (missing a balcolny chair, missing a robe) which the hotel was slow to address. Room cleaned most days, but I would expect a 5* hotel to clean every day (and change the sheets every 3 days). Unlike most 4* and 5* holiday hotels, no attention to details, like the towel art we see in most holiday hotels.

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Hotelbilder Royalton Saint Lucia - An Autograph Collection All-Inclusive Resort