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Hotelbeschreibung Royalton Negril An Autograph Collection All-Inclusive Resort

Das bietet Ihre Unterkunft

Außenansicht Pool Strand Ausstattung

Essen & Trinken

Essen und Trinken Essen und Trinken Essen und Trinken Essen und Trinken

Für Kinder

Familie Familie

Sport & Fitness

Sport

Unterhaltung

Animation

Wellness

Wellness Wellness Wellness

Ihr TUI Service

Kontaktinformationen

Royalton Negril An Autograph Collection All-Inclusive Resort
Norman Manley Boulevard
JM1 Negril
Jamaika
+1876 4402083394150
reservationsrng-mbj@royaltonresorts.com

Hotelzimmer Royalton Negril An Autograph Collection All-Inclusive Resort

Lage & Umgebung

Hotelbewertungen Royalton Negril An Autograph Collection All-Inclusive Resort

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Guest reviews (811 reviews)

  • 3/10

    This hotel is not very good for the british holidaymakers it's geared up for the short stay America market to far out of the way for trips that's if the coach bothers to turn up must say the hurricane last year hasn't helped.

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  • 3/10

    Advertised as a luxury resort but every day the bars ran out of drinks. Restaurant service was poor with many options not available. Only received mini bar top up once in 14 days, we had to telephone and ask for items. Hotel management appeared clueless of the issues even though they are discussed fully on trip advisor and social media outlets. Having to make bookings for restaurants was new where previously you could show up and wait on table, only 2 restaurants opened each night which made sourcing books very difficult.

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  • 2/10

    Rating: 0/10 – A deeply disappointing and distressing family holiday I would not recommend TUI following our family holiday to Jamaica from 3–17 October 2026, staying at Royalton Negril and Royalton Blue Waters. Having spent approximately £7,000 on what should have been a memorable, relaxing, all-inclusive holiday for myself and my two children, I am extremely disappointed by the overall experience, the standard of service and the handling of our concerns. Throughout our stay, we experienced service shortcomings that fell far below the expectations of a premium all-inclusive holiday. Matters became particularly concerning at Royalton Blue Waters, where bottled drinking water had not been replenished in our room for approximately two days. I subsequently discovered an extremely foul, sewage-like smell coming from the bathroom tap water. Both my young son and I had already been exposed to this water and subsequently developed gastrointestinal symptoms, requiring medical attention at the resort and follow-up GP consultations in the UK. The suspected connection between the water exposure and our illnesses is being addressed through separate formal claims. What made the experience even more frustrating was the response to complaints. We became aware of other guests raising concerns, yet guests were reportedly being told that they were the only ones complaining. This raises serious questions about transparency, accountability and whether guest concerns were being appropriately acknowledged. Rather than enjoying the final days of our holiday, we were dealing with illness, distress, uncertainty and concerns about basic hygiene and guest welfare. Our experience did not end when we returned home. Although TUI has acknowledged our general service complaint and offered compensation, the basis of that offer and the next steps in the complaints process have not been clearly explained. I entrusted TUI with our family holiday and paid a substantial amount expecting a safe, reliable and enjoyable experience. Unfortunately, the reality was very different. A family holiday should leave you with treasured memories, not medical reports, unresolved complaints and the burden of pursuing answers after returning home. Based on our experience, I would rate TUI 0 out of 10 and would have serious reservations about booking with or recommending TUI again.

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  • 5/10
    Recommended

    Staff was amazing. Food in buffet let it down

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  • 5/10
    Recommended

    We stayed in the Diamond Club swim up room, it was in a great location facing the beach, only 20 meters away. the room was very spacious and immaculately clean. Our butlers, yes 2 butlers! were very attentative, and always checked in to see our holiday was going well.

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Hotelbilder Royalton Negril An Autograph Collection All-Inclusive Resort