If your here on a working situation it is fine because that means you wont be at the hotel much but for someone on holiday its boring

“Tolles Hotel”

Das Hotel ist allgemein sehr familiär. Von der Rezeption über das Reinigungsteam bis zu den Damen und Herren im Restaurant und an der Bar, alle sehr freundlich und hilfsbereit und kümmern sich sehr gut um die Gäste.

Although basic the accommodation was clean and comfortable, breakfast was 'continental' and the same everyday which could become boring but OK for a weeks stay. Staff were very friendly and helpful

Staff were lovely and friendly. Rooms were kept very clean. Air con was excellent. Our only complaints were that the patio window needed to been replaced as you could barely see out of one of the windows. Also some morning our water wasn't running but did always come on later

Re: Unsatisfactory Holiday at Rooms on the beach Negril 15th September – 29th September 2024 Booking Reference - xxxxxxxxxxxx Dear Tui I have just returned from a holiday at Rooms Negril which was disappointing for a number of reasons listed below We paid additional fees to secure an upgrade the room to include balcony/terrace, however on arrival all rooms have these facilities and there was no rooms that didn’t have a balcony. Therefore I am expecting a these fees returned and an explanation as to why Tui thought it acceptable to extract these extras fees from us in the first place The outgoing flight was diverted to Kingston just before landing into Montego Bay. Despite the 3 hour delay, no additional refreshments were given. When we finally arrived at Montego Bay all facilities at the airport were closed. On arrival to the hotel their reception was closed and we were checked in by the security guard. The restaurant was also closed. As a result of several hours delay and no ability to get any refreshments my health condition was triggered which took several days to settle down. Therefore I would like an explanation as to why Tui left us in a situation were we had no access to refreshments. I assume that Tui knew the Montego Bay airport had no facilities open and that the bus had no refreshments and that the hotel reception and restaurant would be closed. This feels like a dereliction of duty. I would like an explanation First night was spent in room that was so noisy due to the club next door, road noise and rooster suffering from insomnia. The broken toilet didn’t help either, especially with no reception staff to help. The next day we were able to move room which which had a working toilet! The room was still noisy with music blasting from next door and when we finally got to sleep we were woken daily by the rooster who had no idea of time probably because he had been kept awake by overly loud music. Sometimes when the rooster had finished we got back to sleep only for a gardener to rock up with heavy machinery at 5.45. Turns out he was treating mosquitos with a smoke gun. Miss Grant couldn’t understand this as she had specifically asked him to do this work later in the day. The working toilet decided to stop work when it wouldn’t flush. Hotel staff was aware of the issue but wouldn’t engage with the issue as it was raining. They wasn’t prepared to address the issue until the rain stopped. Next morning they said it was due to low water pressure. Which was very strange, given the amount of rain that fell. Issues with getting towels - I had to ask housekeeping or front desk daily for new towels. Some days they wanted to give us beach towels. On one day nothing was left. The inclusive breakfast was as I am sure you must know, embarrassing. Each day a small plate with 3 slices of fruit (Melon and Pineapple). Two slices of toast, One slice of Banana Bread. One muffin. One hard boiled egg. Was presented as breakfast. Everyday was exactly the same with varying degrees of freshness and sometimes not edible. Everyday man……..Have a look at the photo. To make matters worse this prison style offering had to be shared with so many flies…so many. In the end we had to pass and escape to other establishments The restaurant was unwelcoming, one day I simply asked for a coffee only to be told, no. So I am in a ‘restaurant’ I would like a coffee and expecting to pay only to be told, ‘no’ I could go on but I think you get the idea that this was not a very nice place to hang out in the rain. With a restaurant so bad it would be a good idea to have a fridge and a kettle in each room. Not many hotels don’t have a fridge and a kettle in the room and this is something that together with the poor restaurant set up means that guests have a much more uncomfortable then they should have. These are just some of the major issues, there were more. I think that this holiday was misdescribed. There are key factors especially around the catering which should be properly explained prior to booking My husband and I booked with Tui as we felt it represents a good level of standards. On this occasion it’s failed us. As a minimum I am expecting from Tui Refund of balcony/terrace upgrade Explanation as to why guests’ sustenance is not taken seriously Explanation as to why the extremely poor breakfast offering is not explained prior to booking