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Das bietet Ihre Unterkunft

Außenansicht Pool Strand Ausstattung

Essen & Trinken

Essen und Trinken Essen und Trinken Essen und Trinken Essen und Trinken

Für Kinder

Sport & Fitness

Sport Wintersport

Unterhaltung

Animation

Wellness

Wellness Wellness Wellness

Ihr TUI Service

Kontaktinformationen

Rixos Premium Göcek
Büngüs Koyu
TR48310 Göcek
Südtürkische Ägäis Türkei
+90 2526453200
rhchq.saleseurope@rixos.com

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Lage & Umgebung

Hotelbewertungen Rixos Premium Göcek

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Guest reviews (626 reviews)

  • 1/10

    IT WAS DEFINITELY NOT THE PREMIUM, LUXURIOUS, INCLUSIVE HOLIDAY THAT WE WERE EXCITED BY AND PROMISED, FROM THE ADVERTISING BY TUI, RIXOS, AND MANY TRIP ADVISOR REVIEWS AND, PAID THROUGH THE NOSE FOR. WE DID NOT HAVE A HOLIDAY, IT WAS A TOTALLY MISERABLE EXPERIENCE, SOMETHING WE HAD TO ENDURE BEFORE BEING ALLOWED TO RETURN HOME. THE RIXOS PREMIUM GÖCEK WAS A TIRED, SHABBY, LACKLUSTRE, DESERTED, FAR FROM 5 STAR HOTEL, WITH REPETITIVE, COLD, UNAPPETISING FOOD, ALL LAID OUT IN WHAT WAS NO MORE LUXURIOUS THAN A SCHOOL CANTEEN, WITH MANY DESPONDENT STAFF, SOME FRIENDLY, SOME DOWNRIGHT RUDE, TWO GOOD EVENINGS OF ENTERTAINMENT ALBEIT TO A VERY SMALL AUDIENCE, THE REST WAS POOR OR NONE AT ALL. THE BARS WERE EMPTY, THE MUSIC WAS DIRE. IT WAS TOTALLY SOULLESS! OUR TUI REPRESENTATIVE AT THE HOTEL, ALI BARUT (+90 (532) 277 94 43) HAD A DISCUSSION WITH US, ALONG WITH SEVERAL OTHER COUPLES THAT ALSO HAD GRIEVANCES ABOUT THEIR TIME AT RIXOS PREMIUM GÖCEK AND THE SUB STANDARD SERVICE AND HE IS SUBMITTING A REPORT TO TUI ON BEHALF OF ALL OF US TO CLAIM HOLIDAY COMPENSATION. I HOPE YOU HAVE RECEIVED IT. HE WAS SHOCKED AT WHAT WAS HAPPENING AT THE HOTEL AND HAD PRIOR KNOWLEDGE OF THE POOR SERVICES AND FOOD BEFORE MEETING WITH US. HE TOLD US THAT OTHER HOLIDAY COMPANIES HAD NOT ACCEPTED BOOKINGS AT THE RIXOS PREMIUM GÖCEK OR HAD SENT CLIENTS ELSEWHERE AND THAT WE SHOULD NOT HAVE BEEN SENT HERE ALSO. HE SAID THE MANAGEMENT WERE UNPROFESSIONAL AND WAS PARTICULARLY DEROGATORY ABOUT THE GUEST RELATIONS MANAGER. HE ADVISED US TO ALSO MAKE A FORMAL COMPLAINT TO TUI TO ACCOMPANY HIS REPORT. TUI WAS NEGLIGENT TO ACCEPT OUR BOOKING TO A HOTEL, IN THE THROES OF A TAKEOVER, WITH THE PRIOR KNOWLEDGE THAT IT WAS TO BE THE FINAL WEEK BEFORE CLOSING, LEAVING A DEMORALISED STAFF, PROBABLY DOING THEIR BEST IN DIRE CIRCUMSTANCES, WITHOUT HAVING THE CURTESY TO INFORM US OF THE SITUATION AND TO OFFER AN ALTERNATIVE LUXURY HOTEL ACCOMMODATION.

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  • 1/10

    Please refer to all details and emails in relation to complaint reference **********.

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  • 2/10

    We understand the hotel was in the process of being taken over. We were not informed of this prior to departure or by TUI when we arrived. No TUI rep visited the hotel whilst we were there. Facilities were restricted and declined as our holiday progressed. The bycycles were not maintained properly. Only one was available and that one was unable to change the seat hight. The food was mediocre and the menu was the same for all 10 days.

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  • 5/10

    Unknown to us the hotel had been sold and progressively reduced facilities and services as the week progressed

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  • 4/10

    Hotel was closing down. Accommodation was okay but getting a little tired... good shower.. large bed ..clean sheets etc

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