The accommodation itself is a beautiful and unique property, but it is important to give a balanced and honest reflection of the experience. The hotel is built in a traditional Moroccan architectural style, with multiple levels and a large number of stairs throughout the complex. While this adds to its charm and authenticity, it is not suitable for guests with mobility issues or families with buggies. This is something that is not made clear on the TUI website or app and should be highlighted more transparently. Visually, the hotel is a hidden gem. The architecture is stunning, with a vintage, retro Moroccan feel rather than a modern five-star luxury finish. It is clean, whitewashed with soft blue accents, and surrounded by palm trees and orange trees, which create a very calming and peaceful environment. The views of the sea are absolutely breathtaking, and it is surprising that this is not emphasised more in TUI’s listing, as it is one of the hotel’s strongest features. The accommodation is self-catering, with a modest kitchenette that provides basic functionality. However, the kitchen equipment is quite limited and could benefit from updating to better support guests who intend to cook during their stay. A significant issue is the location in relation to amenities. The TUI app does not make it clear that there are no nearby grocery shops or supermarkets within easy walking distance. For guests wishing to stay local, this presents a challenge. We discovered that food delivery apps are available, but they are expensive and not always practical. On a personal level, my experience at the hotel was heavily impacted by the lack of assistance I received at Gatwick Airport prior to departure. I arrived with significant mobility issues and struggled to climb the stairs to access the original room, which contributed to further strain on my spine. As a result, I was bedridden for five days of my 11-day holiday and unable to leave the complex for seven days. However, I would like to highlight that the hotel staff were incredibly kind, empathetic, and accommodating. They recognised my condition immediately and moved me to a ground floor room at no extra cost, which made a significant difference. The cleaning staff also deserve recognition, they work extremely hard in the heat and maintain the rooms to a very high standard, presenting them beautifully each day. Overall, while the hotel itself is peaceful, visually stunning, and full of character, it is not suitable for those with mobility limitations, and more transparency in the listing would greatly improve the experience for future guests.

The Residence Igoudar is a retro style authentic Moroccan Hotel. The rooms are basic in style and amenities, but clean and well presented. Unfortunately, my spinal condition prevented me from leaving the accommodation for the first 5 days of my holiday. The nerves in my back were aggravated when the special assistance staff at Gatwick Airport refused to drop me to the terminal to board the plane. I was forced to walk the distance and This left me in paralysis 24hours later. This particular hotel is beautiful but has many steep stairs. The grounds are stunning, with a freshly painted exterior and breathtaking architecture. We stayed in April 2026. Unfortunately, there was no Tui rep onsite to meet, greet or share information.

The staff were so friendly it was secure and safe and very very clean