Lovely staff. It seems that there is government legislation that restricts consumption of electricity and so no air conditioning. I feel this should be mentioned before booking

Reception staff were very poor, not pleasant or welcoming. Information pack received on arrival was minimal. The service at the burger bar at the kids pool was very poor. Standard of food provided was poor. Air conditioning for hotel was switched off for entire 2nd week of stay. Cleaners did not replace dirty glasses/cups in room. Plates in dining room could be too hot to hold - dangerous as young children would try and pick up plates. Labelling of food in dining area inconsistent, missing or limited. Food in buffet restaurant can be repetitive. Lack of spare cutlery (spoons in particular). Wifi poor. Lobby bar was nice but not enough staff behind the bar at times so queues would become long. Standard of drinks was poor. Entertainment staff are excellent. Ice Cream hut at kids pool excellent. Breakfast pastries were delicious. All pools were a good temperature and the kids enjoyed the slides. Gym had good equipment but families allowed to use it like a play area at times.

Disgusting, rude staff and not friendly to british tourist

Food wasn’t to my taste. Location was isolated. Some staff were miserable and others were trying to get money from you

We recently stayed at One Resort Jockey in Tunisia as a family with two young children, and unfortunately, we came away disappointed. We booked through TUI expecting a good four-star family holiday, but the overall standard of the accommodation, facilities and service fell short of our expectations. Our room was very scuffed and worn, with electrical plug sockets coming away from the walls. The air conditioning didn’t work, and when we reported it, we were simply told it was “off”, without any further explanation or resolution. The bathroom threshold needed repairing, and although this was eventually done, the promised deep clean of the bedroom didn’t happen until much later in our stay, following complaints. We had several frustrations with the food and service. On one occasion, we waited almost an hour for chips at the burger station, repeatedly being told to come back in another ten minutes. Service often felt disorganised, and the hotel seemed understaffed at times. Although some staff were lovely, others came across as rude. The food and drink offering overall was disappointing, and our concerns weren’t simply about particular cocktails but the wider quality and availability of food and drinks. The resort felt dated in places, and several sun loungers were broken or visibly worn. One evening, a metal swing in the park area near the pool fell down. Staff responded promptly, but the following day that swing and another had been removed and replaced with a beach umbrella. On the final day of our holiday, my son also cut the bottom of his foot in the main swimming pool. It appeared that a cover for a water filter or similar equipment was missing underwater, although I cannot confirm the exact cause. Thankfully, his injury wasn’t serious, but it was an upsetting end to our holiday and added to our concerns about the maintenance of the facilities. The Wi-Fi was shockingly poor. I struggled to receive messages and emails in most areas of the resort, which was frustrating throughout our stay. We raised our concerns with the TUI representative at the resort and also contacted TUI Customer Services by email while we were still on holiday. Some action was eventually taken, including repairing the bathroom threshold, cleaning the rooms and addressing reported maintenance issues. The hotel also provided wine and VIP food baskets in the rooms as a gesture of goodwill, which was a nice touch and appreciated. However, these actions came very late in our stay, with a message from the representative arriving at around 10am on the morning we were travelling home. We were also offered access to the à la carte restaurants, but this didn’t really address the wider issues we had experienced, particularly as a family with two young children. There were some friendly staff, and we appreciated the gestures made towards the end of our stay. However, the combination of the room condition, food and service issues, poor Wi-Fi and concerns about maintenance meant that our holiday wasn’t the relaxing family break we’d hoped for. Individually, some of these problems might seem minor, but together they had a real impact on our experience. Based on our stay, we don’t feel the overall standard matched what we expected from a four-star hotel. I’d recommend that families research recent reviews carefully before booking.