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Hotelbeschreibung Ocean Maya Royale

Das bietet Ihre Unterkunft

Außenansicht Pool Strand Ausstattung

Essen & Trinken

Essen und Trinken Essen und Trinken Essen und Trinken Essen und Trinken

Sport & Fitness

Sport

Unterhaltung

Wellness

Wellness Wellness Wellness Wellness

Ihr TUI Service

Kontaktinformationen

Ocean Maya Royale
km 299-Tra. Fed. Chetumal-Cancun
MX77710 Playa del Carmen
Riviera Maya Mexiko
+52 9848734700
h10.hacienda.maya@h10.es

Hotelzimmer Ocean Maya Royale

Lage & Umgebung

Hotelbewertungen Ocean Maya Royale

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Guest reviews (499 reviews)

  • 5/10
    Recommended

    The hotel has always been clean and tidy and the staff welcoming and helpful.

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  • 3/10
    Recommended

    Restaurant choices were affected by the ongoing renovations. Staffing caused certain restaurants to be closed on an evening rendering that choice unavailable. This unavailability cycled through the choices during the week. The Japanese style restaurant had to be booked at 16:45 and could only be used once. It was closed 3 days out of the 8 we stayed. We never got to go to that. Staff were fantastic when tipped. Great when engaged and slightly dismissive when challenged. Having to stop at the entrance to the restaurant and give your room number seemed odd too. Despite this scathing review we did enjoy the rest. Food was good and we didn’t suffer any tummy problems.

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  • 1/10

    See my initial comment plus the good was awful, not properly cooked and poor quality meat etc. staff were unfriendly, management were nowhere to be seen, it needs huge investment into it as it’s rundown, they had a man with a dog trying to kill the coatis while we are there - he was running round the pool with his dog on a long lead chasing a coatis into the restaurant area with the dog barking, jumping and snapping at anything around it. He then chased the coatis into the main accommodation area and filmed it while trying to shake it out a tree for the dog to get. It was barbaric and extremely upsetting to watch. Then we were informed by a senior staff member that the coatis have rabies which was why they were using the dog, if this is true the hotel should be shut down as no guests should be staying there. The dog was in the sun all day. One day it had a coatis up a tree by the pool for 6 hours barking at it. What good does that do? What is the point in that? The man with the dog is employed by the hotel. I complained and said I was not prepared to watch that ever again. That would be illegal in the UK and is simply animal cruelty. I am disgusted by the attitude in this hotel

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  • 5/10
    Recommended

    Small complex, but great staff. Very thing we need. Going back our 4th time

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  • 5/10
    Recommended

    Always immaculate and clean.

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Hotelbilder Ocean Maya Royale