Hotelbeschreibung Moon Palace Cancun

Das bietet Ihre Unterkunft

Außenansicht Pool Strand Ausstattung

Essen & Trinken

Essen und Trinken Essen und Trinken Essen und Trinken Essen und Trinken

Für Kinder

Familie Familie Familie

Sport & Fitness

Sport

Unterhaltung

Wellness

Wellness Wellness

Ihr TUI Service

Kontaktinformationen

Moon Palace Cancun
Cancun - Chetumal Km 340
MX77500 Cancun
Riviera Maya Mexiko

Hotelzimmer Moon Palace Cancun

Lage & Umgebung

Hotelbewertungen Moon Palace Cancun

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Guest reviews (64 reviews)

  • 5/10
    Recommended

    Great hotel, we had a fantastic time!

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  • 5/10
    Recommended

    Moon Palace Cancun is in a beautiful locations. The facilities are amazing. Some of the pools were tired and needed retiling in places. Our original room 1065 the sheets and pillows felt damp, the fridge was over incredibly loud and the smell outside that seeped into your room were awful. Room 3963 where we were moved to was like another resort. Bedding dry, fridge made a normal noise and there was no smell. Crazy when about 6 blocks across. Lots of food choices and activities to chose from. Didn’t like from immediately arriving being asked would we like to upgrade our room to a pool view for $90 more a night. The wait to checks in was quite long even though there wasn’t many p people in front of us. The encouragement to go on a tour to The Grand wasn’t for us. We appreciate that some of the advisors job but surely one invitation declined should be the end of it not being asked multiple times. It’s taken us 25 years to go back to our holiday with commitments, funds and bad health. The chances of returning aren’t very high so let people just enjoy what they’ve booked. We found not everyone queues and if you spoke Spanish they did queue jump. I feel some fridges where you can just grab a bottle of water would make a huge difference. We would get a bottle and share it but have to queue with people getting large amounts of drinks a lot that were cocktails. For kids grabbing a water would be helpful too.

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  • 2/10

    We thought from the pictures etc that we would have access to everything but the hotel is split in 3 and you have no access to the grand part of it which we thought we were staying in as that’s what the transfers told us. We were not we were the furthest one out.

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  • 3/10

    Cleanliness overall was lacking, pool was filthy and the area around the pool was disgusting. The toilet facilities was not clean at all and we felt the general areas of the resort weren’t clean.

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  • 4/10

    Pool was filthy and in desperate need of repair. Lots of injuries including ourselves from broken pool tiles.

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Hotelbilder Moon Palace Cancun