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Hotelbeschreibung Melia Tortuga

Das bietet Ihre Unterkunft

Außenansicht Pool Strand Ausstattung
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Tipp

Ein Highlight ist der Besuch des Restaurants „O Grille Beach Club & Restaurant". Hier probiert man eine der Grillspezialitäten oder frische Meeresfrüchte. Die traumhafte Lage direkt am Strand verzaubert zusätzlich!

Essen & Trinken

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Für Kinder

Sport & Fitness

Wassersport

Unterhaltung

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Wellness

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Weitere Informationen

Ihr TUI Service

Kontaktinformationen

Melia Tortuga
Urbanização da Cabocan. Ponta Preta
CV4111 Santa Maria/Sal
Sal Kap Verde
+238 002382422663
melia.tortuga@solmelia.com

Hotelzimmer Melia Tortuga

Lage & Umgebung

Hotelbewertungen Melia Tortuga

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Guest reviews (1053 reviews)

  • 5/10
    Recommended

    Loved it 👌🏾

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  • 2/10

    Very basic and lacking things like soap and towels.

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  • 4/10
    Recommended

    Hotel staff lovely. Our apartment was jinxed with doors not working (key cards for main door and lock to patio), electricity socket issues and missing cutlery and plates. Took a few visits to sort majority but never managed to sort the doors out

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  • 3/10

    “Ej 5 stjärningt hotell”

    Hotellet motsvarar inte bilderna på Tui sida. Bokade suit och en vän hade bokat grand lit var exakt samma boende. Sängen i rummet fattades ribbor under. Stod städning varje dag, under all kritik. Dom var bara inne och bäddade sängen, vilket var samma sängkläder hela veckan. Man skulle få två flaskor vatten dagligen fick det 1 gång. Väldigt slitet i hela rummet, flugor i badrummet som kommer från avlopp. Stort plus till all personal på hotellet, helt underbara.

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  • 3/10

    Melia Tortuga doesn’t feel like a 5 star hotel. The staff were hit and miss, complaints or issues raised were not dealt with quickly. My young daughter was sick in her bed one night, the hotel were unable to help us get sheets/mattress changed in the night and despite it being raised again in the morning at reception and again with the TUI rep at lunch time, the issue wasn’t resolved until later in the afternoon (over 12 hours later). Requests to staff is met with “ok, no problem” but either doesn’t happen or something different happens. I think this is due to language barriers but they don’t tell you they don’t understand. I also raised issues around cleanliness/attention to detail - cigarette butts and broken glass littered the public pathways and despite raising a number of times as a hazard to my young children, it took me picking up the glass and handing it directly to the TUI rep for any kind of recognition (unfortunately the following day there was more broken glass so I gave up trying in the end). Towards the end of the holiday there was some recognition from the Guest Experience Manager of the issues we had faced and poor service experienced with gesture of good will. But I do not have faith that any action has been taken to improve things for future guests.

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Hotelbilder Melia Tortuga