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Hotelbeschreibung TUI MAGIC LIFE Redsina Sharm el Sheikh

Das bietet Ihre Unterkunft

Außenansicht Pool Strand Ausstattung
MagicLife

Hotelkonzept-Kriterien

  • Abwechslungsreiches All Inclusive-Angebot
  • Entspannte, internationale Clubatmosphäre
  • Großes Unterhaltungs- und Sportprogramm mit Trendsportarten, Shows und Events
  • Kulinarische Vielfalt
  • Spannende Thementage
  • Vielseitiges Kinder- und Teensprogramm

Essen & Trinken

Essen und Trinken Essen und Trinken Essen und Trinken Essen und Trinken

Für Kinder

Familie Familie Familie Familie

Sport & Fitness

Sport Wassersport

Unterhaltung

Animation Animation Animation

Wellness

Wellness Wellness

Weitere Informationen

Ihr TUI Service

Kontaktinformationen

TUI MAGIC LIFE Redsina Sharm el Sheikh
EG70770 Nabq Bay
Sharm El Sheikh Ägypten
+20 693710052
info.redsinassh@tui-magiclife.com

Hotelzimmer TUI MAGIC LIFE Redsina Sharm el Sheikh

Lage & Umgebung

Hotelbewertungen TUI MAGIC LIFE Redsina Sharm el Sheikh

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Guest reviews (1426 reviews)

  • 5/10
    Recommended

    “TUI Magic life redsina”

    W hotelu byłam już po raz drugi, podobnie jako poprzednio wrażenie bardzo dobre. Pokój sprzątany codziennie, jedzenie lepsze niż 2 lata temu, obsługa jak zwykle przemiła i uczynna. Animacje i rozrywka urozmaicona, spa, siłowania, zajęcia fitness, teren hotelu ogramy z pięknym okresem i zielenią.Myślę że mogłabym po raz kolejny udać się na 2 tygodniowy wypoczynek.

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  • 1/10

    I would like to provide detailed feedback regarding our recent stay at TUI MAGIC LIFE Redsina. Unfortunately, although there were some positive aspects to the holiday, we experienced a number of serious issues that significantly affected our stay. Airport transfer The transfer from the airport to the hotel was simple, straightforward and well organised. We had no issues with this part of the holiday. Check-in and room On arrival, we were disappointed with the condition of our allocated room. The room was not adequately clean and contained two separate beds, despite us travelling as a couple. We requested to move rooms, but the hotel was unwilling to accommodate this request. We found this particularly disappointing given that we had just arrived and were expecting a clean and suitable room for a couple. Hotel staff and service Throughout the holiday, we found the attitude and level of service from a number of hotel staff to be extremely disappointing. On several occasions, staff appeared to ignore us when we were trying to ask for assistance or request something. There also appeared to be a strong expectation that guests should provide tips in order to receive an appropriate level of service. On one occasion, we were refused service around the pool after it appeared that the member of staff was unhappy that we had not provided a tip. We also noticed that we were not offered drinks during breakfast, lunch or dinner, despite seeing other guests being offered drinks. This made us feel that we were being treated differently from other guests. On another occasion, we requested additional bottled water for our room. It took more than two hours to arrive, despite us calling three times. At the time, I was unwell and unable to leave the room, which made the delay particularly frustrating. Overall, we found the attitude of some staff to be rude and unhelpful unless money was being offered to them. Air conditioning and illness The most serious issue during our stay was the condition of the air conditioning unit in our room. There was visible mould on the air conditioning unit, which was extremely concerning. I subsequently became very unwell during the holiday and spent the final two days largely confined to the room. Given the condition of the air conditioning and the timing of becoming unwell, I was particularly concerned that the air conditioning may have contributed to my illness. We raised the issue with the hotel, but were disappointed that it did not appear to be properly recorded or dealt with. I do not consider it acceptable for a hotel room to have visibly mouldy air conditioning, particularly where guests are relying on the system in a hot climate. Food and drinks The food was another significant disappointment. Breakfast, lunch and dinner felt largely repetitive, with the same dishes appearing day after day and only a small number of additions or changes. For an all-inclusive resort, we expected considerably more variety throughout a seven-night stay. As mentioned above, we also found it particularly noticeable that we were not offered drinks at meals while other guests appeared to receive this service. Illegal drugs provided by hotel staff One of the most concerning incidents during our stay was that a member of the hotel/bar staff physically provided me with what appeared to be an illegal drug while I was sitting on a sunbed around the pool. This was completely unsolicited and happened within the hotel grounds. I found this extremely inappropriate and concerning, particularly given that the hotel is a family holiday environment. This incident significantly affected my perception of the hotel and the standard of conduct expected from its employees. Overall Unfortunately, the combination of the poor room condition, refusal to move rooms, poor staff attitude, inconsistent service, delays in providing basic necessities, visibly mouldy air conditioning, repetitive food and the incident involving drugs made this a very disappointing holiday. We booked an all-inclusive TUI holiday expecting a certain standard of accommodation, service and customer care. Instead, several aspects of the stay fell significantly below what we expected. I would therefore ask TUI to investigate the issues raised above, particularly the condition of the air conditioning, the handling of our room complaint, the standard of staff service and the extremely serious incident involving a member of staff providing drugs to a guest. I would appreciate a formal response explaining how these matters will be investigated and what TUI intends to do in response to our experience.

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  • 4/10

    Kalawy is much better in every way in hughada. So I think run redsina same has kalawy and it would be great 👍

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  • 5/10
    Recommended

    Very clean fantastic friendly staff

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  • 5/10
    Recommended

    Hotel lovely we liked having a quiet pool and the bar tender was fantastic as was the lifeguard only down side was the cleaning

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Hotelbilder TUI MAGIC LIFE Redsina Sharm el Sheikh