Door was broken between bathrooms, extremely far away from amenities and we had a boy in a walking boot following a recent fracture. Rooms need upgrading and painting

The place has definitely seen better days, a bit run down but clean and comfortable once they fixed the Aircon

The accommodation was amazing, the air-conditioning worked perfectly, sometimes too cold 😄

The accommodation was clean. Beds made and room cleaned everyday. Was in a quiet location and not far from the pool.

The hotel location was perfect, nice that we had the zoo, waterpark and the sister pirate hotel near by was great for the kids. The pirate hotel had so much better pool facilities for children, with slides, and more kid friendly aesthetics. Our hotel looked a bit tired, the food was ok, we upgraded to ultra all inclusive and all the additional restaurants you got on that were all fully booked so that wasn't great. Everything was done on the hotel App but the WiFi was so patchy you could hardly get on it to book anything, it was completely down the day we arrived, you go to reception with any queries and the answer was always do it on the app but that wasn't true as we discovered a handful of times. The entertainment was poor we only saw the entertainment staff once when they came to do Aqua Zumba, nothing was advertised anywhere - apparently it was all on the app. But for me a holiday is about being off your phone not on it constantly.. the evening entertainment was ok.. For a resort aimed at families and for children we didnt think the timings were very good. Breakfast didnt start until 8am, dinner didnt start until 6.30pm the pools didnt open until 10am and then the pool bar didnt open until 11am, so unless you climbed the massive hill to trek it back to the restaurant you couldn't get any drinks not even water before the bar opened. On hot days and with young children this is shocking. When the pool bars did eventually open there was a massive queue as everyone was thirsty by this point and there was only ever 1 person serving so it was super slow service.