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Hotelbeschreibung Hotel Riu Palace Peninsula

Das bietet Ihre Unterkunft

Außenansicht Ausstattung
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Tipp

Krystal Restaurant - ein Gourmet-Restaurant, dessen Ursprünge in der Avantgarde-Küche aus der ganzen Welt liegen und das seine Gäste auf ihrer Reise durch einzigartige Genussmomente begleiten möchte.

Highlights

Hotelkonzept-Kriterien

  • Erfahrung und Kompetenz einer renommierten Hotelmarke
  • geschmackvoll eingerichtete Anlage
  • komfortable Zimmer
  • Service, der hervorsticht – persönlich und von Herzen
  • hochwertige Gastronomie mit frischen Produkten
  • Wohlfühlurlaub zum Genießen

Essen & Trinken

Essen und Trinken Essen und Trinken Essen und Trinken Essen und Trinken

Für Kinder

Sport & Fitness

Unterhaltung

Animation

Wellness

Wellness

Ihr TUI Service

Kontaktinformationen

Hotel Riu Palace Peninsula
Blvd. Kukulkan, KM. 5,5
MX77500 Cancun
Riviera Maya Mexiko
+52 9988488090
reception.palacepeninsula@riu.com

Hotelzimmer Hotel Riu Palace Peninsula

Lage & Umgebung

Hotelbewertungen Hotel Riu Palace Peninsula

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Guest reviews (387 reviews)

  • 5/10
    Recommended

    Beautiful room with sea view

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  • 5/10
    Recommended

    Just a beautiful lovely hotel. Staff friendly

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  • 5/10
    Recommended

    The hotel rooms are excellent can't find any fault or anything to say apart from brilliant

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  • 4/10
    Recommended

    Yes, you can share my accommodation thoughts. I did make a formal complaint to the hotel. They thought a bottle of wine was adequate compensation. I found the customer service at the hotel a little lacking in the truth. They told me that the workers wouldn’t be there the following week. They were there for the entire two weeks of my duration, hammering, banging, **********, cutting on the roof right below my room all day, every day, even on Sunday. They were there in the morning. There was no let up from them. I did feel that this was not acceptable. I gave up complaining because it didn’t seem to make any difference. I asked them why they couldn’t communicate, why the air conditioning was off for 24 hours. They said, well, the problem is now fixed. and it should be cool in my room the rain got up to 29° during the night, and I spent most of the time on the balcony while the air conditioning wasn’t working. with not one single notification from the hotel, no explanation, no comment when I phoned customer service using the app from the hotel, they phoned the room and said, oh yes, will take this on board and they said that there was I happy with the bottle of wine they put in the room. I told them I’m a diabetic and if that’s the best they could do, that’s fine. I would not be drinking it. I think we gave it to somebody else, one of the guests. On the whole, I was very disgruntled with the hotel service about when they’ve got a fault. The rest of the hotel worked fantastic, the restaurants were ace. However, they did let me down, especially when I’ve spent nearly £6000 on this holiday and didn’t feel it was just compensation to have workers there every single day of the week, including the weekends. Had I known this when I checked in, I would have stayed there and asked to be moved to a different hotel. It was our 40th wedding anniversary and now I’m getting a little older. I do like a nap in the afternoon. And after all, I am on holiday I just found I could not do that, not with that earplugs. which I thought was disgusting. And the air conditioning for 24 hours was horrendous. They did assure me they would try to make sure it wouldn’t happen again, but that’s simply not the point. This is my third visit to Mexico. I don’t know whether I’ll be going back there again they seem to have a lot of a problem with that hotel in particular, the peninsula. It’s supposed to be a palace and it is a palace. But if the hotel is not finished, they should not put guests in that room, knowing for well builders are cutting, banging, drilling and ********** all day long, enough said, at least you know the truth

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  • 4/10
    Recommended

    The hotel is newly renovated. There are still a number of issues. The attention to detail for a property rated 5 star is below an acceptable standard. One of the restaurants had plaster about to fall from the ceiling.

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Hotelbilder Hotel Riu Palace Peninsula