All the staff were super friendly and food was great. Only suggestions would be to make the Italian and sushi restaurants à la carte, and for a sauna in the spa area.

As described but even better than expected.

The resort was generally dirty, for example there were chicken bones around the pool that had been left overnight and not cleared away. Outside the room there was a used chopstick on the floor for two days. Shower gel, tissues and mini bar where not restocked without requesting.

I am genuinely very disappointed with this hotel and, in my opinion, it does not come close to the standard I would expect from a 5-star hotel. We paid £2,271.00 for this holiday, and unfortunately the experience has not reflected the price we have paid or the standard of accommodation that was advertised to us. We arrived at the hotel at approximately 2:30pm and were advised that check-in was not until 3pm and that there were no rooms available yet. We accepted this, as we understood that we had arrived before the stated check-in time. However, we were then left waiting until approximately 4pm before receiving an email advising us that our room was ready. We have also experienced problems with the air conditioning in our room. The air conditioning stopped working on two separate occasions. On both occasions I reported the issue through the hotel's app. On both occasions, the request was subsequently marked as “completed”, despite nobody attending our room to investigate or repair the issue. The air conditioning would then begin working intermittently, rather than the underlying issue actually being addressed. The food offering has been one of the biggest disappointments. The hotel is advertised as having three à la carte restaurants. However, two of these, the Asian and Italian restaurants, are not what I would reasonably understand to be à la carte dining. They are essentially themed buffet restaurants which guests book in advance. There is no set menu and no table service, meaning the description gives a very different impression of what is actually provided. The buffet food itself is also extremely repetitive. Food is repeated around different areas of the buffet rather than there being a particularly varied selection, and we have found the overall choice to be very poor for a resort marketed as 5-star. There is also a significant issue with flies around the buffet areas. I appreciate that flies are an unavoidable issue to some extent in a hot country and I am not suggesting the hotel can prevent every fly from being present. However, there are basic measures that could be taken to protect food, such as suitable coverings over dishes. We have repeatedly seen flies around and landing on exposed food, which is extremely off-putting and not something I would expect to encounter to this extent in a 5-star all-inclusive resort. The drinks selection is also extremely disappointing. There are only five cocktails listed on the 5-star drinks menu, and all five are rum-based. For a large all-inclusive resort marketed as 5-star, I find this an exceptionally poor level of choice. I would expect a much wider and more varied cocktail selection, particularly given that guests have different tastes and preferences. We have not experienced the level of attentiveness or service that I would associate with a 5-star property. The staff have generally been adequate, but nobody has particularly gone above and beyond. The entertainment has also been extremely disappointing. One evening we waited approximately three hours for an event advertised as “Rock Nation”, only to find that it consisted of five people lip-syncing to songs. The quality of the performance was extremely poor and was not remotely what we expected after waiting so long. Again, this did not feel like 5-star entertainment. Unfortunately, when all of these issues are considered together, the overall experience has been extremely disappointing. I appreciate that not every aspect of a holiday can be perfect and that opinions about food and entertainment will naturally differ. However, our concerns go beyond simply disliking certain aspects of the hotel. We have experienced poor food choice, an extremely limited drinks offering, entertainment which fell well below our expectations, inadequate handling of maintenance issues, problems with our air conditioning and a disappointing arrival/check-in experience. The hotel simply does not, in our experience, reflect the 5-star standard being advertised. This is particularly disappointing because this holiday was a replacement for a much more expensive Dominican Republic holiday that we had originally booked with TUI and had to cancel following the notification regarding works at our original hotel. We booked this replacement holiday expecting it to provide the relaxing break we had been looking forward to. Instead, we have been left genuinely disappointed with the hotel and have found ourselves feeling that the holiday has not provided the experience we paid for.

nothing it was comfortable and as expected from a TUi hotel