“Madeira”

Rigtig dejlig rejse. Beskrivelse af hotellet passede og alt var perfekt.

We were very pleased with our choice of hotel, it was clean and modern and on the whole well maintained. We had a superior double room with balcony and sea view which exceeded our expectations. The bedroom and balcony were a good size and had an amazing sea view. The room was cleaned and tidied daily to a very good standard. We stayed on a bed and breakfast basis, the breakfast was very tasty with plenty of choice and the outside dinning area was a great place to eat and enjoy the sea view and morning sunshine. The hotel was situated outside of the main area but we were able to use the courtesy bus to and from the central area and you could also catch the local bus which offered a regular service although we preferred to walk. There is a path from the hotel which takes you alongside the sea front for a good part of the walk into Funchal taking you away from the busy main road. There is also a very good selection of restaurants and a modern shopping centre close by.

Fantastic location but hotel seems a bit tired. Bathroom only has a bath and a shower over the bath. Despite writing to explain I needed a gluten free diet options were very limited.

When we first arrived at the Hotel, it was hot with no air condition in the reception area. On arrival at our room the room furniture were out dated for a 4*. There were 2 single beds put together rather than a king size bed or double bed for us. we slept on two single bed all through out our holiday as married couple. We complaine to the hotel reception as our air condition was not cold, the room was dusty and had insects in the room. The shower head was rusty and very little suitable for a premium hotel. I spoke with TUI asking them to move us to a 5* or a different hotel and we would pay the difference but they were not able to accommodate this. I later learn the insects in the room included mosquitos. We stayed in there one night until the hotel providers got involved. At that point that's when they decided to clean the room and gave us mosquito repellents and changed the shower head and put the air con to cold. The room was outdated with old furniture.

“Et hotel der forfalder mere og mere”

Vi har tidligere været på Regency Cliff resort, men denne gang, var vi bestemt ikke tilfredse med hotellet. Personalet er utrolig sure og ikke særlig hjælpsomme. Hotellets standard er faldende. Denne gang skulle vi betale 2 euro pr. person for at få skiftet pool-håndklæder, det fremgår ingen steder. Morgenmaden er egentlig ok, men ikke meget variation i løbet af de 14 dage. Aircondition på værelset virkede ikke, vi havde medbragt et termometer efter at have kørt med aircondition på 17 grader en hel nat, viste temperaturen 26 grader om morgenen. Personalet påstod den virkede, de lovede dog at der ville komme en montør, men der skete ikke noget de 14 dage vi var der, det er bare ikke i orden, vi opgav at spørge mere efter montøren efter de første 4-5 dage. Efter lange og mange diskussioner blev vi tilbudt et nyt værelse, vi valgte dog at blive boende, da vi var utrolig glad for værelset og udsigten, vi fik dog udleveret en blæser, hvilket løste problemet lidt. Hotellet har en fantastisk udsigt, det er stille og roligt, det er nok det bedste vi kan sige om hotellet.