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Hotelbeschreibung H10 Rubicón Horizons Collection

Das bietet Ihre Unterkunft

Außenansicht Pool Ausstattung

Essen & Trinken

Essen und Trinken Essen und Trinken Essen und Trinken Essen und Trinken

Für Kinder

Familie

Sport & Fitness

Unterhaltung

Wellness

Wellness

Ihr TUI Service

Kontaktinformationen

H10 Rubicón Horizons Collection
Urb. Montana Roja
ES35570 Playa Blanca
Lanzarote Spanien
+34 928518500
reservas.lnz.hrp@h10hotels.com

Hotelzimmer H10 Rubicón Horizons Collection

Lage & Umgebung

Hotelbewertungen H10 Rubicón Horizons Collection

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Guest reviews (2072 reviews)

  • 5/10
    Recommended

    Lovely room on the ground floor which was a bonus and there where no lifts . Good location to facilities BBC and ITV on the TV.

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  • 4/10
    Recommended

    All good

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  • 5/10
    Recommended

    Staff friendly, polite and nothing too much trouble. Room clean, hotel clean, food lovely and hot. Great entertainment package for all ages.

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  • 1/10

    The hotel staff did not swiftly check us in and forgot about calling us back to let us know our room was ready from arrival to getting into the room took 6 hours. The hotel had made changes 6 weeks before we flew. We had booked this package a year in advance and were unaware how much of an impact the changes to restaurants access would have. We were placed in the adults only section but were not allowed to access the nearest bistro bar or breakfast/evening meal room. The food in the main all inclusive section was poor choice and our coeliac daughter couldn’t get any food in the first week for her condition despite us informing check in staff on arrival of her allergens. It took a complaint to guest services 6 days in to finally get information and speak to the restaurant manager. Even after this there was only 1 meal choice every evening for her (gluten free pasta). We felt this was extremely poor for an all inclusive based on the price we had paid. We had a leak through our aircon and had to leave the room for repair one evening. The beds where terribly uncomfortable as where the pillows and room cleaning was hit and miss again not reflective of a 5!star accommodation. We waited 4 days for our first full clean and then only got 2 towels and no bin change. After complaints ling to guest services we eventually got a daily swish and wipe and bin empty but I’m not sure the bed sheets were ever changed. Finally the worst part of this all inclusive package is that in the hotels strive to be green and fair which should be acknowledged as a positive the hotel has under estimated that not all guests want alcoholic drinks on holiday. We do not drink but like all inclusive because you can get water as and when you need it or hot drinks. This hotel has 2 available water dispensers that provide tepid water in a plastic cup. You can not get cold water unless you take a reusable bottle fill it and then put it in your fridge over night. The problem with this is if you are a water drinker and drink more than one bottle of water a day you are constantly having to walk back and forth to the pool bar which shuts at 6pm or wait for the main restaurant to open 3 times a day to refill. All other bars in the hotel are table service and only give you a glass of tap water. So this in my view is extremely poorly thought out as guests are left searching for times and availability for cold drinking water. Given the amount of money we paid for this accommodation we felt this did not reflect a 5 star all inclusive standard hotel. We would encourage TUI to do some observations and checks on this hotel as it is not indicative of a usual TUI 5 grade rating. Furthermore on the last 3 days the only working elevator in the hotel broke down. My husband has mobility issues but can walk but cannot do lots of steps. As the only bars are on the middle floor or top floor to get a refill of water or a coffee in the evening in meant we had to go up many stairs. For the last two nights we just didn’t bother and made a coffee in the room. This hotel is not worthy of its grading and it’s the first time we have wanted to leave a hotel early. TUI need to investigate H10s service at this location.

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  • 5/10
    Recommended

    Hotel was beautiful, great service from staff, lots of great facilities. Could do with a second buffet restaurant because it got busy but overall would definitely recommend

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Hotelbilder H10 Rubicón Horizons Collection