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Hotelbeschreibung Heritage Awali Golf & Spa Resort

Das bietet Ihre Unterkunft

Außenansicht Pool Strand Ausstattung

Essen & Trinken

Essen und Trinken Essen und Trinken Essen und Trinken Essen und Trinken

Für Kinder

Familie Familie Familie Familie

Sport & Fitness

Sport Wassersport Golf

Unterhaltung

Animation Animation Animation Animation

Wellness

Wellness Wellness Wellness Wellness

Ihr TUI Service

Kontaktinformationen

Heritage Awali Golf & Spa Resort
Domaine de Bel Ombre
MU61002 Bel Ombre
Mauritius
+230 6011500
resa@heritageawali.mu

Hotelzimmer Heritage Awali Golf & Spa Resort

Lage & Umgebung

Hotelbewertungen Heritage Awali Golf & Spa Resort

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Guest reviews (43 reviews)

  • 3/10

    At 14:00hrs we were allowed into our room, we were shown to the room and key features of the room were pointed out, it was clean, spacious and well laid out with a separate area for your clothes and other belongings. It was good to see USB charging points and multi plug sockets. Several things we did note: the room furniture looked tired, and the sofa cushions had a stale sweaty fusty smell. The air conditioning was adequate although we had trouble turning it off on a night and the bathroom and toilet extractor fans didn’t stop running until the early hours, this was annoying when trying to get to sleep. The room included a mini bar, which was restocked every day, bottled water, beer etc, in a 5-star hotel/resort I expect the mini bar to also be stocked with a small selection of spirits, not here. We found the service in all the restaurants very hit and miss, one day the service would be excellent and the next day it was as though you didn’t exist. We even had it where we’d had a starter, went to get our main and on return to the table it had been cleared and they were showing other guests to it, that made us feel very uncomfortable. I asked for a Sambuca one evening to be told they don’t have it. I raised this with the TUI Rep – this was the response: Alcohol is expensive and everything must be imported because it’s an island. I couldn’t believe what I was hearing given this is a supposed to be a 5-star resort. Does anyone think Jack Daniels is a top shelf spirit – No it’s not and yet you had to pay extra for this. Maybe because it’s got to be imported – really, so all the other spirits are made on the island – I think not. One of the reasons for booking this hotel was the long list of activities on offer, however they are limited, not available everyday and you have to book, this is the first place we been where they have a daily activity schedule but when you turn up they so it’s not happening because you didn’t book 24hrs in advance, what’s the point in having a schedule of activities. I’m on holiday I don’t want to be so organised that I’ve got to book everything 24hrs in advance – like the archery. It’s not for everyone – but the gym had lots of good equipment CV & Weights, towels and anti-bacterial wipes were provided. We really enjoyed the 30mins free spa treatment (each) and we also went on to have other treatment packages. We found the spa facilities very good, the treatments good and reasonably priced. So Called Adult Areas: The hotel states it has an adult pool and adult section in the dining room, however on countless times we found children using both and when we complained about this (making us feel awkward) the staff we’re very reluctant to do anything until we said we’d like to see the manager please, then they did. We raised this with the TUI rep however it continued to happen for the duration of our stay. There needs to be more obvious signs posted. This hotel claims to be the best All-Inclusive hotel in Mauritius; this hotel is NOT 5 stars. Furniture is falling apart, torn and grubby, lots of the sun loungers were broken and the cushions were very very dirty. Extra charge for Jack Daniels and don’t have a basic spirit like Sambuca, how can they make this claim. Then, there is the pseudo \"all-inclusive\" package, where only three restaurants are actually included. Everything else comes with an extra charge, anything above basic. We spoke to several other couples who’d stayed at different hotels before moving to the Awali, they all said the same, the service was poor, the food and drinks we’re disappointing and they said they wish they’d not come to this hotel. The food was very inconsistent and not of a 5-star standard. They Have dress codes and other rules but don't enforce/manage them. Here’s the main reasons why we’ll never return to the “Heritage Awali” – we are well travelled and when you say Mauritius you think of golden sandy beaches, a bit of paradise and LUXURY, I’m sorry to say there was nothing luxurious about this hotel, we would give it 3 stars at best.

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  • 5/10
    Recommended

    Nicely situated spacious but very dusty

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  • 5/10
    Recommended

    Brilliant customer service from the TUI staff at Festival Park, Stoke. Fabulous destination and resort at Awali in Mauritius.

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  • 4/10
    Recommended

    The hotel was great and staff were really helpful. The al la carte restaurants were lovely but I wouldn’t say that tge buffet restaurant reflected a five star hotel. The options were pretty limited and the theme nights were poor - who goes to Mauritius for an Italian?

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  • 5/10
    Recommended

    “Ein schönes Hotel”

    Zimmerservice sehr gut, Personal war in jeder Hinsicht hervorragend, es wurden alle Wünsche erfüllt

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Hotelbilder Heritage Awali Golf & Spa Resort