Rude staff Rooms not cleaned Birds nest in lobby Mosquito infestation

“ærgelig oplevelse 31/5 - 8/6”

Golden odyssey har potentiale for meget mere end det er.. meget slidt hotel med skrællende maling alle vegne, selv i børneboolen så jeg fik skåret min finger op. en gammel hærget legeplads, tennisbane der er ikke vedligeholdt, samt beskidt poolområde. på værelset var det egentlig ok generelt. Dog kunne man godt ofre lidt på møbler da vi var 2 uafhængigt af hinanden der røg gennem terrasestolene på altanen,. Vores aircondition gik i stykker i slutningen af vores ophold så der lå vand på hele gulvet og på det hvide stegulv så man det ikke og gik i spagat. teknikeren der skulle fikse det kom aldrig så en spand måtte under drypperiet. der var heller ikke vandtryk i vandhanen på badeværelset. Maden på hotellet er meget ensformigt og meget af det er direkte uspiseligt da det er underlagt lage af olie. spejlæg i olielage er iværtfald nyt for mig.. Underholdningen om aftnen starter sent, men er hyggeligt, dog ikke så fedt at bo lige over scenen da der bliver spillet så højt at man må ligge sig i seng med airpods i hvis man har mindre børn der skal i seng før klokken 23-24. personalet på hotellet er essensen af dette hotel. Omar der står for størstedelen af underholdningen er sjælen på dette sted sammen, med det ædre par i resturanten samt bartenderen i hovedbaren. De er så gæstfrie og inkluderende at man føler sig velkommen og godt tilpas på hotellet. Andre underholdnings ansatte har ikke styr på noget, og når Omar så har fri for en gangs skyld er der kaos på sættet. Andre rejsende som vi havde kontakt med under turen, kontaktede Tui under turen men fik af vide at der ikke var noget andet ledigt så vi så ikke grund til at ringe blot for at få samme svar. ærgelig tur alt i alt, men vi fik da solbadet for vejret var med os. vi kommer ikke igen. Lasse

Staff great. Arrived at 3am no drinks available. Fridges in room would have expected at least water. No coffee making facilities until 730am daily. Ice cream available from 230pm should be 11am for the children. Food bog standard all inclusive. My child got food poisoning as did other children (same time frame) suspect it was chicken nuggets at pool bar. Children’s entertainment basis the guys tried their best but was very poor. Daily darts comp, table tennis and then water polo for Adults. Mini disco at night for 45 mins that was the total entertainment for children.

It was fine, air con not great but already written about that. Sun loungers for the main pool need updating but no real issues.

Air con was not on first few days and reception say ‘it’s not hot for us’ but your are providing a service for British people so should provide for the customer not staff preference on heat The smell of sewage was awful constant smell all holiday. We we sick on day 4 - so ate our after that Buffet food was no real options, same stuff and all in sauces not catered for allergy or intolerant Coffee machine barely worked Only two flavours of ice cream and no children friendly desserts other that ice cream Towels change twice in a week Bed not changed all week by made 3 times Drinks were limited in day to beer and wine, non drinker would have liked access to other drinks than fizzy drinks. Pool were dirty by main pool Sun beds were not washed down every day People left towels on beds over night despite not being there all day. Lunch time buffet was limited to salads no child friendly options only snack bar which was burger chips and with onion rinds or squid rings every day Only one day time bar for the whole complex It is not a 4 star.