Tired very basic to say it was a superior room. Hotel foyer was very nice room felt lacking bed uncomfortable pillows and quilt poor quality . Pool was fantastic foyer staff seemed miserable tbh only 1 older male staff reception bothered to speak to us. I was very disappointed in the hotel and would not stay again or recommend it. Hotel transfer on arrival was not great it was advertised as 40 mins was double that at least.

The hotel was spot-on rooms was good and the balcony was big loved it Santa Ponza nice place to go Majorca that was our fourth time there loved it

Great company great holidays. Hotels are exactly like the pics clean, friendly family

Unfortunately, our experience with TUI in Menorca was extremely disappointing. On arrival, we had to wait more than two hours for our checked luggage. When we finally came out of the airport, the TUI service was appalling. I asked a TUI representative where we could find the coach to our hotel. Instead of trying to help, the representative became irritated, spoke to me in Spanish and waved their hand at me to go away because they did not understand English. Because of the long baggage delay, our allocated transfer coach had already left. We were eventually put on a different TUI coach, which turned what should have been approximately a 40-minute transfer into a journey of around two hours, as our hotel was the last drop-off. I was travelling with my 7-year-old son, who is non-speaking, autistic and has significant learning disabilities, which made this situation particularly difficult and stressful. When we finally arrived at the hotel, the room allocated to us had not even been cleaned, so we had to return to reception and ask for another room. Apart from this initial problem, we were satisfied with the hotel itself. Unfortunately, the TUI service in Menorca was extremely poor throughout the holiday. On another occasion, when we were travelling to a pre-booked zoo excursion, the TUI coach was around 20 minutes late. At the airport, many of the TUI representatives we encountered did not speak English and some were dismissive and unhelpful. We have travelled with TUI several times before, but we have never experienced such an unwelcoming and arrogant level of service. We have visited several other parts of Spain and had wonderful experiences, but sadly Menorca was a major disappointment for us. Considering that we were travelling with a disabled child, I expected much better assistance, understanding and customer service from TUI.

No information given by hotel staff. Just a room key. We had no idea of the very strict pool rules and therefore spent money on wasted items. No idea about hotel WiFi, facilities or local area. Suspected food poisoning from pool bar on the first night. Room was too small for the advertised ‘apartment’ for 3 people. With both beds, you couldn’t get to the kitchen area to prepare food. Cutlery dirty and the washing up clearly hadn’t been done. Room clean consisted of emptying bins and changing towels-room not swept or mopped. Bathroom wiped down.