Basic but clean and staff were lovely

The accommodation was advertised as a B.B, it wasn't, no breakfast, the lock on our room was broken, so unable to lock properly. I had to share a double bed with my 33yold son, because tui didn't update my booking, the furniture was disgusting and unclean. Active building site right outside our window, this accommodation was more like a backpack hostal. The shower and toilet was shared with all guests, not in the room like hotels have. Now I booked and paid for transfers and had to get taxis to and from the accommodation and airport. Rome itself was fantastic but the accommodation let us down, no staff on, change of door codes were changed without notice and no information for us, so we couldn't get in one evening. I'm not happy with tui for advertising this property on your app, very disappointed.

Basic room up 4 flights of stairs in residential building. Lift access was for residents only. No host to greet us on the day, only WhatsApp message to get in and provide passport information. Had to call a number to get in at check in, and a resident let us in because we were left waiting outside. You gain access to building using a code. Another code for guest house, another code for bedroom. These codes were long, keypads were noisy and door handles were noisy and fiddly meaning being woken by other residents in the night by merely turning the handle. Uncomfortable camp style bed with thin mattress and pillows that was freely. Noisy air conditioning. A gap in the door clearly from a bad repair of the lock that let in light from hallway that was on 24/7 and also allowed risk of reduced security. Smelly bathroom full of flies. Was quite far away from central location and nearest metro was 20minute walk. I think it’s a disgrace that tui advertise this property.

Do not go to this BNB

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