“Top Hotel! Top Management!”

Das Hotel war sehr schön. Das Personal sehr gut organisiert. Der Hotelmanager Burak Koç hat sich jeden Tag und am Abend um sein Personal und vor allem um die Belange der Gäste gekümmert. Ich habe noch nie erlebt, dass der Hotelmanager persönlich mit angepackt hat, hier schon! Ein riesiges Lob an ihn und seine Maßstäbe, die er abgesetzt und vorgelebt hat. Das Personal war höflich zuvorkommend. Die Anlage gut und immer um Besserung bemüht.

“Czemu tak szybko to minęło!! - było super!”

We spent a wonderful week at this hotel with our family. Check-in & Airport Transfer: The transfer from the airport was fast and efficient, taking about 25 minutes. Check-in went very smoothly. We were the only family from Poland arriving at that time and were assigned a dedicated guest assistant, Adar. He was fantastic and spoke remarkably fluent Polish! You could reach out to him regarding anything, and he was always extremely helpful, ensuring our stay was as perfect as possible. Having visited Turkey about six times now, this was the best level of care we've ever experienced. Room: We got what was probably the best room in the house! Although we booked a Deluxe Room, we received a free upgrade to a Deluxe Family Room. It was huge (around 50–55 m^2), featuring a massive master bedroom and a separate kids' room behind sliding doors. The room had a stunning view of both the sea and the infinity pool. Grounds & Pools: The hotel is built on a hillside with a lovely cascade design—very well-maintained and pleasant for walking around. The main infinity pool is huge, and we had no trouble finding free sunbeds. There's also a smaller pool near the main dining area and an aquapark with several slides, which was more than enough for our needs. Bars & Dining: The pool bartenders were quick and efficient. They offered a solid selection of imported alcohol, including Polish Wyborowa vodka! The food was delicious and varied, with no issues regarding long queues or waiting for a free table. The restaurant staff handled everything seamlessly—special thanks to our best waiter Furkan (aka Mateusz)! À la Carte & Entertainment: We used our complimentary à la carte dinner at the seafood restaurant. The service was delightful, accompanied by live music (though if I had to nitpick, the music could have been a bit quieter to allow for easier conversation). Kids' animations and a mini disco were available, though we didn't use them. Huge praise for the evening entertainment—the concerts and events were great. Beach & Connectivity: The beach is on the smaller side, which is probably the only minor downside. Wi-Fi worked well across the entire resort. Getting to Bodrum was super easy via local minibuses (dolmuş) that depart right from the hotel every 20 minutes for around €1.50.Overall, we had a fantastic week in a wonderful, spotless hotel with breathtaking views. A huge thank you to all the staff—you are doing a phenomenal job!

Dear Customer Relations Team, I am writing to make a formal complaint regarding our recent holiday to Blue dreams resort in Torba. We chose this holiday based on the expectation that we would be staying in a 5-star hotel, as advertised. Unfortunately, the reality fell far short of what was sold to us, and we were all extremely disappointed with our stay. In our opinion, the hotel was nowhere near a 5-star and was more like a 3-star hotel. The quality of the accommodation, facilities, cleanliness, service, and overall experience did not reflect the description provided at the time of booking or the premium price we paid. We feel that we have been misled and have effectively been conned out of a considerable amount of money, having paid for a luxury holiday that simply did not deliver the level of comfort, quality, or service we reasonably expected. Throughout our stay we encountered numerous issues that affected our holiday. I have written a list of these faults, which is listed at the bottom of this email and photos attached. We trusted TUI to provide an honest representation of the hotel and to deliver the high standards associated with a 5-star holiday. Regrettably, our experience fell well below those expectations, leaving us feeling frustrated and let down. We would appreciate a full investigation into our complaint and a response outlining how TUI intends to resolve this matter. We look forward to hearing from you within your complaints timescale. Yours faithfully, Rebecca Packham Booking Reference: ********** [ ] Cracked tiles in the pool - there is also loads missing, so many so that I saw some kids collecting the loose ones like mosaic tiles. Not only that where the sunbeds were there were so many damaged ones you had to watch where you walked so you diddnt slice your foot open. Not once were any of these repaired or cordoned off for safety (grey tiles in pic) my son cut his foot twice this trip in the pool. [ ] Loose tiles outside our hotel room ( in pic) [ ] Hotel room door diddnt fully close [ ] Dangerous broken man hole covers by outside our room, there were three of these, at night you had to really watch where you walked so you diddnt fall down one. (The staff are aware and just walk round them) they need to be fixed very quickly before there is a major accident. There are wires visible that could be very dangerous. [ ] Drinks cart providing drinks when on the sun loungers for the first 3 days of the holiday then nothing for the rest. The service stopped [ ] Patchy paintwork in bedroom (in pic) looks like someone punched a hole in the wall and it was half repeaired) [ ] Boat trip from the hotel, this was a hotel recommended trip. went to three swim stops, all were building sites wich was terrible, not a picturesque turkish bay as sold, three literal building sites. It was more like a crane and dumper truck sight seeing tour. Also the food provided was poor and once the food was bought out it was all eaten I had to wait a further 20 mins for more food to be cooked and ate after everyone else. So under prepared. [ ] No real variation in buffet food any night, meat taken out of the dishes by other guests and just a tray of slop left it was not restocked. No labels on all the food so you had to guess what was in the slop. The only time you know what it was is if you went to the grill section. [ ] Run out of strawberry ice cream 2pm on day three, this was never replaced. [ ] Run out of cones 1pm on day three and took three days to get ice cream cones back [ ] Run out of chicken fillets at 12.00 on day three and took three days to serve them again. They must be so underprepaired and unorganised for the start of the season. Funny how alot of stuff ran out on day three and took three days to serve again! [ ] Bar - the weird cueing system. Never have i been to a bar and had to form a line along the bar and move when demanded to by the barman. [ ] Nightclub closed - apparently will be all season, we were not told this at any point running upto the holiday. That was one of the reasons we chose this hotel for our teenagers. [ ] Paper cups- I would never i mean NEVER expect to be served any kind of drink in a ********** paper cup at a supposedly 5* resort. I mean a beer in a paper cup? A cocktail im a paper cup! Disgusting. They had plastic ones that they seemed to only use sparingly (you had to argue to get one) I understand no glass by the pool and I agree with that but they need more plastic tumblers. Also in the evenings to have the same ! You had to ask for a glass ! [ ] Polystyrene plates for lunch, yes a 5* resort and eating off a disposable Polystyrene plate is disgusting. Again I understand not having China by a pool area due to potential risk but usually we are served on plastic plates. Bendy plates like eating at a child's party is simply not good enough for a supposedly 5* resort. [ ] Mini bar in the room not restocked for 5 days [ ] Room not cleaned (beds made thats it) we had dirty glasses left for 8 days. The toilet roll ran out twice (no spare in room) luckily the maids trolly was near so we walked to that and helped ourselves (we did try to call reception but the phone diddnt work) and as our room was no 735 it was the furthest from the hotel reception I didnt fancy walking it in the middle of the night for loo roll. The hand-wash also ran out for two days. [ ] Peeling paintwork on balcony (pic) [ ] Plates and cups left at pool edge for hours , paper cups blown into the pool. As the holiday went on the mess got worse (not sure if it was clientele or the staff were overwhelemed or just gave up cleaning the pool area) [ ] On beach party days the team take the speakers from by the pool so there is no music for the day. They just need to have speakers in both areas. Not a huge ask [ ] Patisserie never restocked, a few trays of un labeled rolls and cakes. Unfortunately due to diary reasons we could not eat anything here as there was no way of knowing what was in the rolls. Always just scrapes of bits in there [ ] No tui rep in the hotel, not once did we see one. [ ] Phone in room not working [ ] On arrival air con not on in the room. Room was hot, the remote battery's were flat. The porter said he would send some up (he diddnt) so we removed the ones from the tv remote) they were not replaced the whole holiday [ ] Balcony doors did not lock [ ] Safe battery's kept falling out making the safe un useable

“Udany wyjazd”

Oceniam ogólnie w skali 1 do 10 na 10

“wakacje z Tui zawsze godne polecenia-Blue Dreams Bodrum”

Bardzo fajny czysty resort,super obsługa gości . Wszystko jasne i czytelne oraz próby porozumiewania się po polsku :)