There were stains on sheets , I paid to be in the room til 3, but the door cards stopped working at 12 . However the cleaners were great .x

It was appalling, filthy. Stairwells blocked by beds & filthy mattresses, toilets disgusting. Bathroom in room filthy. Bedding & towels dirty. Beds for children uncomfortable.

We arrived early hours of the morning and I honestly thought they had dropped us off at the wrong hotel. The Reception was abandoned and it look like the hotel was not in use. When we entered the room there was refreshment and a food book containing dry Ham and Cheese Sandwiches, packet of 3 dry crackers not butter and 1 plum. My Husband is a vegetarian so had nothing to eat. The room was spacious but very dated, mold, handles broken on wardrobe and kitchen cupboards. Fridge very noisy.

The accommodation was tired the furniture could do with an update. There was no safe. It looked like my children had cleaned the room. Not my wife if that makes sense

Positive: The catering staff were friendly and hard-working in the main restaurant There was a good choice of food and good quality in the main restaurant I am gluten intolerant and I was pleased to find quite a few of the main meals were gluten-free The hotel was really near the sea and none of the local beaches were too busy even though we went in August. The local beaches were great fun for snorkelling and scuba diving The company that TUI used for the scuba diving experience were really professional We loved the water slides and lazy river The hotel was well situated and the bus routes are great for going to other locations. The main pool in the sister hotel (Marlita) next door was nice and clean and less busy than the Anastasia Main pool. When we had difficulties and I asked to see a TUI rep one was provided and he (Costas) was really helpful and that made a big difference. Negative: It was extremely hard to find out any information from the hotel staff. For instance trying to find out what pools we could use where restaurants were that they are linked with for getting free meals and trying to find out where the entertainment was were all really difficult to ascertain as people would say “over there” and gesture vaguely,, but not actually describe the location and the site is really haphazard. I’ve suggested they provide a map for new guests because we also met some people who couldn’t find their accommodation and they just been given the building letter and room number and they were wandering round in the heat of the day trying to find it. We arrived at 11 pm and the receptionist man was vague about whether there was any food we could eat. I found the hotel had provided some food but as I’m gluten intolerant (which we did try to convey them both by personal email and two communication beforehand) I couldn’t eat the sandwich and crackers provided so I only had a plum provided by them that I could eat and no local shops were open at that time. It said on the booking information that there was a holiday club so we were dismayed to find this didn’t exist. It was actually quite hard to find out whether it existed or not and we ended up asking for a TUI rep to assist with this. We eventually after much confusion ascertained it didn’t exist and whilst we did get compensation after I complained it would’ve been much more preferable to have booked somewhere with this as it was very difficult to change hotel once we settle in. The photos in the TUI brochure made it look like the accommodation was far more hotel like than it was. It was actually more Mediterranean in style and so I think the pictures weren’t as representative for the apartment side. The daily “cleaning“ was very variable. In the beginning we had someone who cleaned nicely and changed bedding. However, this quickly changed and apart from a quick sweep and putting towers on the bed and putting a squirt of some fluid down the toilet there was barely any cleaning after that. The only cleaning that did happen was when we asked them to mop the floor one day. There are a lot of international guests and staff at this hotel so it was quite hard to communicate with people at times as there was so many different language languages spoken. The entertainment was quite minimal. The hotel provide a program, but it isn’t very reflective of what actually happens. The main pool seemed rather dirty at times and it was closed on three occasions for the rest of the day and on at least two of those it was due to someone defecating in the pool. We booked the restaurants that we are allowed to once we discovered that they were part of the deal but when we went to the Italian restaurant we were met with a very grumpy restaurant owner and we felt very uncomfortable being there so we cancelled our booking for the Greek restaurant, which was actually the same place! I also informed them on my booking forms that I was gluten intolerant however they didn’t get this message which meant we walked 25 minutes to have a Chinese meal and whilst they accommodated me by taking me to the buffet restaurant I would have not booked it had a Nonna couldn’t have gluten-free Chinese food Because their buffet had a Mexican night and it was the same as if I’d stayed at my own hotel. There is no luggage storage room for the Anastasia apartment and it costs €30-€50 to have a late checkout. It was good that the checkout is 12 midday but we had to take our suitcases across to the hotel which is actually a long walk in the heat up and down slopes and steps and then bring our bags back later for the coach which wasn’t ideal in the 35° heat. Whilst the main restaurant was gluten aware, some of the signage was not correct on the puddings and there was an extremely limited range of puddings. I also was asked to order my food for the next day if I wanted any gluten-free pasta or pizza which seemed a bit excessive (perhaps I could’ve requested it on the day and actually one day they got confused because they thought I’d booked on the day when I hadn’t). I personally don’t think it’s helpful not to have any TUI reps on site as, for me, the purpose of booking with TUI is to have peace of mind that someone’s around should you need them. The online 24 hour service is slow and the staff on local which can cause issues. I did appreciate that to responded to my feedback when I said a local rep would be more helpful and they provided one.