Lovely hotel with friendly staff. Room and pool area cleaned regularly and quiet areas with plenty of sunbeds to sit by the pool. The food and drink let it down somewhat. The food was good but was the same every night.

When I booked the hotel - it said that you were still checking to see if it was suitable for disabled people. There were sixty - SIXTY steps down to the beach. No evening entertainment because that involved stairs, in fact everything involved stairs. Totally unacceptable

As before food was terrible couldn’t manage chips or pasta the first 3 days! It was cold, lack of variety, waiting ages for food to be brought out. Spa was disgusting, dirty body foam floating in jacuzzi, oil round edges, tiles missing, mouldy pealing paint, lights not working, sauna benches wobbly, ceiling vent dripping water in floor next to you whilst be massaged. Lack of staff at bars queue were big. New rooms and new areas were lovely but really let down by the rest of the hotel. Dead in the evening, one dingy bar with no air conditioning and lots of mosquitoes!

We have just returned from our Egypt holiday to Amphoras Beach Hotels and have multiple complaints, apologies in advance for the lengthy email. Unfortunately, we couldn't access our emails while in Egypt so had to wait to return home before we could get in touch to make this complaint. On arrival from the airport we were picked up on a coach with no storage, other than on the roof and the driver had to stop on multiple occasions to check to see if the luggage was still there. As you can imagine this wasn't a great feeling in hoping our luggage would arrive with us to the hotel. We arrived and luckily so did our luggage and on first impressions the hotel looked good on entering, however it was 21:00 and dark and obviously very tired from the travelling. After checking in to the hotel we were given very little information, then quickly escorted to \"our room\", the chaperone opened the door for us to enter where we were then greeted by an angry Russian guy who's room it actually was which was very embarrassing for everyone. We were then escorted back to the foot of the stairs where we were left for around 10 minutes until the chaperone took us to another room, once our bags were in he seemed to hang around in the expectation of \"a tip\", the room mix up wasn't his fault so and he had lugged our bags up and down multiple flights of stairs so we gave him some cash, Mistakes happen, but this is definitely not 5 star service in our opinion.  To shorten the length of this email , I won't detail everything day by day but I'm happy to do this if necessary. This hotel is definitely not a 5 Star hotel and would rate it around 3.5 to 4 star maximum based on our 11 nights stay. Our room....  Poo splash marks on the tiles near the toilet from previous occupant. Resolved by the cleaner but disgusting to find, which made us question the whole cleanliness from the beginning of our stay. The Mini bar doesn't contain any alcohol drinks and isn't an option to purchase. The good part was a nice view and air con was great.  Shower kept blocking up and flooding bathroom. Quickly resolved on 2 occasions, on the 3rd occasion we reported at 5pm and nobody came to fix the issue. I went down to reception to complain but there was a massive queue so had to strip wash before going down for food. We then reported again to reception after we had ate and went down to watch the \"entertainment\". We returned to our room around 21:45 and still no repair, maintenance then arrived at 22:20!! After he had left I went to get in the shower and the maintenance guy had left a screw in the middle of the bathroom floor, luckily we saw it or it could have been an injury if any of us had stood on it. On all 3 occasions the maintenance engineers again \"awkwardly hung around\" in the expectation of a tip which by the third visit we were quite annoyed.  Room cleaner. A really lovely guy who we tipped twice within the first few days, one for cleaning the poo splash left by the previous occupant and secondly for leaving a lovely towel/flower combination on the bed for when we returned to our room. However, I feel this then became an expectation and he had written us a lovely note in his best English at the end of Eid, which he felt the need to wait for us returning from the pool to follow us to our room to physically show us what he had wrote. Again, awkwardly waiting around for another tip which we didn't give. The service for the room gradually declined with us having to then ask for water refills and toilet paper refills which I can only put down to us no longer tipping. All Inclusive/service. I have never been to an all-inclusive and struggled to get a drink in the evening EVER. Once we finished our evening meal around 19:00 you can't get a drink at any outside bar. The drink portion sizes at lunch and Evening meals were poor at around 150ml unless you tipped a waiter who then would return with a normal sized glass and bring it to your table. Without tipping you'd need to use a dinner plate to carry the drinks to your table with many often spilling trying to dodge people returning to their tables. The food itself was however reasonably good and had little complaint on most days with choice and quality. The service around the pool bars were a normal size cup, but again without a tip you either got a full glass with fruit etc or a 3/4 full glass and little conversation. Staff. Wow but not a good wow! The majority of bar staff had a very slimy persona and \"undepressed you with their eyes\" Making hand signals to each other and, although speaking in Arabic, it was clear they were luring over our 14 year old Daughter as their eyes were all in her direction. When questioned, they all gave a standard reply if \"you have a beautiful family\". Our daughter went to the bar twice for a soft drinks and was made to feel uncomfortable on both occasions. As previously mentioned, the recurring theme of no tip poor service seems to run through the hotel, we found just two naturally friendly who rightly were tipped, as we would any other tradesperson who gives great service. One of the lifeguards was falling to sleep on his high chair while on duty, I asked if he was ok and tired, he replied \"Ramadan\". After a back and forth conversation on google translate which he initiated on his phone he then asked me for £20 so he could put it in the back of his phone \"to remember us by\". Totally declined and didn't speak to the guy again.  As we sat eating, a manager regularly shouting at the staff to work faster and moving tables around in a very aggressive manner which was really sad to see too. It's not what you want to see or hear when trying to relax and enjoy a meal with your family while on holiday. The staff hygiene standards were awful, on server all occasions my husband was in the bathroom at similar times to some of the staff who didn't wash their hands after using the toilet who were all serving drinks and food to customers. Restaurant. Again this is no where near a 5 star standard. Over run with crows stealing food and was messed on twice during our stay,  waning returning to the room to get changed and being put off eating. Because we were then aware of the crows we were then having to check our chairs before sitting down due to bird muck and sitting next to it splatted on the wall is really not nice while you're eating. We also sat outside, again more crows and inside the restaurant was far too busy and warm to stay inside, the weather was around 30° most days. The overall finish inside is very poor also with broken tiles and poorly fitted flooring, which again isn't what you'd expect to see in a hotel which advertises as 5 star.  Again, I really apologies for the long email and have tried to keep it as brief as possible but really need to express the total dissatisfaction of this long awaited holiday. We feel like we have wasted £3500 on this and would hate for anyone to have the same experience. Please feel free to contact me anytime if you wish to discuss anything further.

Plenty of food choices however the food court was like a cattle market at times. Many many eastern European visitors as well as us and the cultural differences in manners and politeness etc really showed at times. Staff were generally lively and very helpful, Taxi firm on site was a pirate... charged 12 euros for a 50 cent fare... didn't use him again.