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Address Sky View
Sheikh Mohammed bin Rashid Boulevard
AE111969 Dubai, New Downtown
V.A.E. Dubai Vereinigte Arabische Emirate
+971 +97148738888
stay@addresshotels.com

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Lage & Umgebung

Hotelbewertungen Address Sky View

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Guest reviews (2 reviews)

  • 5/10
    Recommended

    “Luxus pur unter dem Burj”

    sehr luxuriös, tolle Lage, sehr freundliches und versiertes Personal, sehr sauber, extrem guter Zimmerservice

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  • 1/10

    “Hotel denies responsibility for mistakes, employees are unprofessional. This ruined our vacation.”

    I don't want to write bad reviews, but l've been in personal contact with the assistant guest relations manager and ended up with no comparison for the issues during our stay and no response to my last email. It was our second visit at Mina Al Salam and unfortunately our recent stay couldn't live up to our last one. We booked the same Arabian Deluxe room like last time but ended up with a completely different room. Last time we enjoyed the view over Madinat Jumeirah in a room with a big balcony and lots of light. This time, our room was on the Ist floor facing the street and there was almost no daylight, making the space feel small and unwelcoming. The room and views looked different from the pictures on the website. Last time, we received a welcome drink, and dates and macarons were waiting in the room for us. This time? Nothing at all. Same appeared with housekeeping. Last time, they came twice a day and did a beautiful job. This time, during our entire 3 day stay, housekeeping came only ONE single time and only because we pushed the „please make up room\" button because when we came back from the beach at 4PM and wanted to shower, still no housekeeping had been there and we had no fresh towels. We assume, the reception forgot to tell housekeeping that the room is occupied because they simply didn't seem to know we were staying there. The WiFi didn't work in our room, I texted the reception twice, the issue couldn't be fixed. Another issue was that 80% of the hotel guests were families with small, screaming kids. A baby screamed in one of the neighbor rooms and kept us awake at night. Having breakfast in peace was impossible. Also, the tables were way too close to each other. It would be helpful to separate families from couples so that one can enjoy their breakfast in peace. Same occurs to the beach - screaming kids all day. Overall, the hotel should rename to a family resort so couples get the right impression before booking. There is no quiet place for guests seeking relaxation. Next issue was that the hotel was so packed that literally every single day our request to have a breakfast table or a sun bed by the water was declined. Not once we could enjoy the view. At the beach, we were promised to be informed when a sun bed near the water becomes free, but the employee who promised that forgot about us and gave the space to new guests. Also, one beach employee advised us to the wrong sun beds which were already occupied by other guests who had just been gone for a while. One of them started arguing with the supervisor when they came back and saw us laying there and we had to identify the employee who'd given us the wrong sun bed. You see, relaxation was nowhere to be found. One day at breakfast there was a lady occupying a table next to us that already had been advised to a couple. The lady refused to leave the space and it led to about 10 staff members standing around and watching while the restaurant manager (I think? Dark blue suit) grabbed her bag and phone and removed them. A loud argument between the manager and the woman started next to us and we felt so uncomfortable that we decided to leave the restaurant mid-breakfast. You should think, we booked at a five star hotel, not a kindergarten. When I got up from my chair, the manager almost ran over me as he hurried through the overcrowded restaurant in inappropriate speed to bring the couple new napkins and cutlery. I literally had to jump to the side and he didn't even apologize! That was so rude and the whole situation was handled unprofessionally and with minor indiscretion. The constant noise, the bad room and the lack in organization and service made it impossible for us to relax. We are very disappointed with the value for our money and can't imagine to visit the hotel again. Despite the fact that I communicated that repeatedly, all the hotel offers us is an upgrade for our „next stay\", a partial refund was declined. We paid the full price for half of the performance. What do I want with an upgrade if the hotel messed up so badly they drew us away for good? See the irony?

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Hotelbilder Address Sky View