ES43840 Salou
Costa Dorada Spanien
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In den Zimmern gibt es eine Klimaanlage und eine Heizung. Auf Balkon oder Terrasse lässt es sich für die Gäste herrlich entspannen. Die Zimmer verfügen über ein Queensizebett und ein Sofabett. Zustellbetten können angefordert werden. Außerdem sind ein Safe, eine Minibar und ein Schreibtisch verfügbar. Ein Kühlschrank zählt ebenfalls zur Standardeinrichtung. Darüber hinaus sind ein Telefon mit Direktwahl, ein TV-Gerät mit Satelliten-/Kabelempfang und WiFi (ohne Gebühr) vorhanden. Im Badezimmer, ausgestattet mit einer Dusche und einer Badewanne, sind ein Haartrockner und ein Telefon vorhanden. Für besonderen Komfort in den Badezimmern sorgen Kosmetikartikel. Es sind auch rollstuhlgerechte Zimmer mit barrierefreiem Bad verfügbar. Die Unterbringung bietet Familien-, Nichtraucher- und Raucherzimmer.
Wir arbeiten daran, diese so bald wie möglich zur Verfügung zu stellen.
Staff rude not approachable no day entertainment evening entertainment very poor, not kettle in room ,food poor same food all the time lifts broke not good when ur on the 4th floor and use a walking stick hotel out dated would not class it as a 4star at all
Show moreDear TUI Customer Services, I am writing to make a formal complaint regarding our recent all-inclusive holiday at the 4R Gran Regina Hotel in Salou, Spain. Booking reference: ********** Holiday dates: 6 September 2026 – 13 September 2026 We booked this holiday through TUI as an all-inclusive holiday and were very disappointed to discover restrictions at the hotel that we were not aware of when making our booking. In particular, we were not informed that after 11pm, drinks at the hotel bar were no longer included and had to be paid for. We feel that this is a significant restriction on an all-inclusive package and should have been clearly explained to us before we booked. We were also disappointed to find that pool towels and umbrellas were not provided. These are things we would reasonably have expected to know about when choosing and booking an all-inclusive hotel. Had we been made aware of these restrictions before booking, we would have been able to take them into consideration when deciding whether this was the right holiday for us. We appreciate that hotels can have certain terms and conditions regarding their all-inclusive packages. However, we believe important restrictions such as drinks no longer being included after 11pm should be made clear to customers at the time of booking, rather than only becoming apparent once they arrive at the hotel. We would therefore like TUI to investigate this matter and confirm exactly what information was provided to us at the time of booking regarding the all-inclusive drinks service, pool towels and pool umbrellas. We would also ask TUI to consider appropriate compensation for the disappointment and inconvenience caused. I look forward to receiving your response and a satisfactory resolution to this complaint. Kind regards, Tracey Hart
Show moreThe accommodation was quite run down and definitely in need of renovations. The staff were very mixed, some were very friendly and helpful and others were rude. The food was very hit and miss and if you arent a fan of fish it can really limit your options. The pool area was only okay, sun beds are very short and we got bites everyday we sat around the pool.
Show morePrachtig hotel fijn personeel vriendelijk Het eten is perfect en lekker elke dag wat anders Een heerlijke vakantie gehad
Show moreLeuk hotel, professioneel en zeer proper, vriendelijk personeel...... elke avond een show, overdag minder animatie voor de kids.... zeker aan te raden hotel
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