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Hotelbeschreibung Royalton Bavaro Resort & Spa

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Kontaktinformationen

Royalton Bavaro Resort & Spa
Carretera Arena Gorda-Macao
DO23301 Punta Cana
Südl. Dom. Republik. Dominikanische Republik
+1809 2212121
reservationsrba-puj@royaltonresorts.com

Hotelzimmer Royalton Bavaro Resort & Spa

Lage & Umgebung

Hotelbewertungen Royalton Bavaro Resort & Spa

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Guest reviews (1159 reviews)

  • 3/10

    Tv not working (reported 5days on the trot (took tv of wall and fixed it myself) Fridge wasn’t stocked every day(more like every week) kept begging for bottled water T bags and milk.

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  • 2/10

    after a 9 hr flight and time difference, we experienced quite a few problems air con was faulty, bathroom door was making a bad noise and light jammed on in the bedroom, not quite the start we wanted having to go back and forward to reception all the time and majority of staff not interested, was promised stuff that never happened on the first night, stayed in lot of hotels through tui holidays and would not have put this one down as a good 5 star hotel, was disappointed to be honest first trip to Dominican republic and most probably not go back there

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  • 5/10
    Recommended

    We were diamond club at the Royalton bavaro and it was truly magical

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  • 1/10

    ⭐️⭐️ Royalton Bávaro – Very Disappointing and Definitely Not a 5-Star Experience I honestly don’t know how this hotel can be advertised as 5-star. From the outside, the Royalton Bávaro looks impressive, but unfortunately the experience inside was more like a 2-star hotel. There were cockroaches in the corridors and rooms, which is completely unacceptable for a hotel claiming to be 5-star. Our room was dirty and was not cleaned properly. The sheets were not changed regularly, and on one occasion stained sheets were left on the bed. We also repeatedly had problems getting towels. When we phoned to request towels, it could take up to two hours for them to arrive. There were also strong sewer smells in parts of the hotel, including some of the rooms. On one day, workers came to deal with blocked pipes outside, and the contents from the blocked pipes were spread across the pathway, creating an extremely unpleasant and unhygienic situation. I have photographs of this. The air conditioning was temperamental, and the bath was in desperate need of either a proper deep clean or replacement. Lifts and maintenance The lifts were another ongoing problem. Every day, there were lifts out of order, and they were not being repaired promptly. Guests were regularly having to walk much further to find another working lift, and in some cases were having to use the stairs instead. For a large hotel claiming to be 5-star, having lifts repeatedly breaking down and remaining out of service every day is simply unacceptable, particularly for elderly guests, families, or anyone with mobility difficulties. The toilets were another major problem. We saw guests complaining because their toilets were not working properly, with some having to pour water into the toilet just to flush them. We were told that these problems had been fixed, but they clearly had not been properly resolved. Pools and safety The condition of the pools was also very disappointing. The pools appeared not to be cleaned properly, and there was visible algae in the water. We also saw children in the pool area pouring drinks into the pools and throwing food into the water, with seemingly no one intervening or telling them to stop. This was extremely concerning from a hygiene point of view. I also cannot say whether the hotel had lifeguards properly supervising the pools, as I did not see sufficient supervision and could not establish whether lifeguards were present. Even more concerning was an incident involving a young boy, who appeared to be around seven years old, who got his hand caught in a jacuzzi. The situation was serious enough that the fire brigade had to attend and cut him free. Seeing something like this was extremely upsetting and raised serious questions for me about pool and jacuzzi safety and supervision. Food, buffet and dining facilities The buffet restaurant was extremely disappointing. The buffet area looked like it hadn’t been refurbished since 1984 and is desperately in need of a complete refurbishment. It certainly did not give the impression of a modern 5-star resort. The food itself was also a major concern. A lot of the food was hard and did not feel fresh, and on several occasions the food appeared as though it had been sitting out for some time. The overall quality and freshness were nowhere near what I would expect from a 5-star all-inclusive hotel. There was also very little flavour in much of the food. We saw pork, chicken and other foods being cooked on the same grill, which is particularly concerning for people who have religious dietary requirements. The cutlery and glasses also desperately need replacing. Many of the glasses were heavily scratched, and the knives and forks were also showing significant wear. For a hotel claiming to be 5-star, the dining equipment should be clean, presentable and in good condition. The hotel needs a completely new set of glasses, knives and forks. Illness within our group This was one of the most serious concerns during our stay. I was part of a group of 11 people, and 9 out of the 11 people in our group became ill during the trip, suffering from diarrhoea and sickness. One person was so unwell that they had to be admitted to hospital. While I cannot say for certain what caused the illnesses, the fact that 9 people in our group became sick during the holiday is extremely concerning and has to be mentioned in this review. Other guests’ experiences What was perhaps most disappointing was seeing complaints from guests every single day. People were genuinely upset, and we even saw people crying because of problems with their rooms and facilities. This is not what you expect when you have paid for an expensive all-inclusive holiday. A lot of the staff also appeared very moody and unapproachable. There seemed to be an expectation of receiving tips, and some staff became visibly upset if they weren’t given one. I completely understand that staff deserve to be paid fairly, but when you have already paid a significant amount for an all-inclusive 5-star holiday, you shouldn’t feel pressured to tip simply to receive basic service. When you consider how much the hotel charges per room and how full the hotel was, it is difficult to understand why the basic standards of cleanliness, maintenance, food quality, hygiene and customer service were not being met. Final verdict I am extremely disappointed with this hotel. The hotel looks beautiful from the outside, but what matters is what guests experience inside. Cockroaches, dirty rooms, stained sheets, delayed towels, unreliable air conditioning, faulty toilets, sewer smells, blocked-pipe problems, broken lifts, an outdated buffet area, food that often did not feel fresh, scratched glasses and worn cutlery, questionable pool hygiene, poor supervision and widespread illness within our group are simply not what I expect from a hotel marketed as 5-star. I have photographs documenting some of these issues, including the condition of the blocked pipes outside. My advice to anyone considering this hotel: DON’T BOOK IT! I would not recommend this hotel to anybody. People need to stay far away from this hotel. We paid for a luxury all-inclusive 5-star holiday and unfortunately did not receive anything close to the standard we were promised. Very, very disappointed. Save your money and choose somewhere else.

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  • 5/10
    Recommended

    Excellent comfortable accommodation with good food choices

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Hotelbilder Royalton Bavaro Resort & Spa