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Hotelbeschreibung Royalton Punta Cana

Das bietet Ihre Unterkunft

Außenansicht Pool Strand Ausstattung
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Tipp

Entspannen, Loslassen, Wohlfühlen: Im luxuriösen Royal Spa mit Beautycenter, Sauna- und Wassereinrichtungen wartet ein besonderes Verwöhnprogramm auf dich. Ob allein in vollkommener Ruhe oder zu zweit genieße die wohltuende Wirkung der Wellness- und Beautyanwendungen auf Körper und Seele. Ein Erlebnis für die Sinne.

Essen & Trinken

Essen und Trinken Essen und Trinken Essen und Trinken Essen und Trinken

Für Kinder

Familie Familie

Sport & Fitness

Unterhaltung

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Wellness

Wellness Wellness Wellness Wellness

Ihr TUI Service

Kontaktinformationen

Royalton Punta Cana
Playa Arena Gorda, Carretera Macao
DO23000 Punta Cana
Südl. Dom. Republik. Dominikanische Republik
+1809 2212121
reservationspuntacana@royaltonresorts.com

Hotelzimmer Royalton Punta Cana

Lage & Umgebung

Hotelbewertungen Royalton Punta Cana

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Guest reviews (816 reviews)

  • 1/10

    ⭐ Disappointing Experience at Royalton Punta Cana – Not What We Expected Unfortunately, our experience at Royalton Punta Cana was far from what we expected, and our holiday got off to a very disappointing start. When we arrived, we were given a room that clearly hadn't been properly prepared for new guests. The bedsheets hadn't been changed, and there were visible stains on them. 🤮 We reported this immediately, and thankfully the sheets were changed. Unfortunately, that wasn't the only problem. Our room was in Block 4, right at the very end of the corridor, next to the service depot. Behind the bedroom wall were numerous air conditioning units making an extremely loud and disturbing noise. It was simply not an acceptable environment to relax and enjoy our holiday. We immediately asked reception if we could change rooms. However, we were told to come back the following morning to check whether another room was available. We decided to be patient and hoped things would improve. But unfortunately, things got even worse. Later that evening, while my partner was taking a shower, I suddenly heard her screaming. I rushed into the bathroom and found a huge cockroach on the floor. It appeared to have fallen from the ceiling near the shower head. 🪳 My partner was so frightened that she jumped and hit her elbow against the glass shower screen. We contacted reception again, expecting someone to take the situation seriously and offer immediate assistance. Unfortunately, there was no real response, and once again we received exactly the same answer: \"Come back in the morning.\" The following morning, we went back to reception, and eventually, at around 4 PM, we were moved to a different room. Honestly, this is not the standard of service or accommodation we expected from a resort like Royalton Punta Cana. Having to deal with dirty bedsheets, excessive noise, a cockroach in the bathroom, and repeated delays in getting help is not how anyone wants to start their holiday. The biggest disappointment wasn't just the problems themselves, but the lack of urgency and care from reception when we reported them. A holiday should be about relaxing and enjoying yourself, not spending the first day dealing with room problems and chasing reception for a solution. Unfortunately, our first impression of Royalton Punta Cana was extremely poor. We expected much better.

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  • 4/10
    Recommended

    Beautiful beachfront but should declare about maintenance on beach and in hotel

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  • 5/10
    Recommended

    The rooms were amazing. Everything you could want.

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  • 5/10
    Recommended

    Very nice resort

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  • 1/10

    There’s too much to share as there were a lot of problems which still don’t get resolved. There I’m going to be making a formal complaint and will never book with Tui again.

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Hotelbilder Royalton Punta Cana